SmartLine has changed color to red. In the p roperties it shows as locked. I select unlock and it will not unlock. How can I unlock the line?
Hi Gina,
Apologies for the delayed response.
We have done a thorough investigation with your file and found out that not only the lines but other elements like- beams, columns, etc. are locked in the Properties dialog box and can't be unlocked. Please refer to the screengrab below.
So, unfortunately it looks like somehow your file got corrupted in this case. We have tried to reference your file into a new file and selected Merge into Master option but without any success. Also, we have tried to copy the geometry from your file to a new file and then tried to unlock those elements but again without any success.
Regards,Sayan Acharyya
Answer Verified By: Alifur Mandal
You're welcome. Thank you for your kind words and appreciation. Glad to be of help:)
If you don't mind can you please share your email ID and I will try to raise a case on your behalf and keep this whole thing documented in that case?
Regards,Sayan