I have sotmhing to share with and I need advice ,
I have big problem with bentley rescorces and training specially in enginneering feild ,"drawing extraction " and I raised alot of problem and SR no answers ,weak support last SR was yesterday and this is urgent issue Imake live chat with them nobody is avaliable , despite they said it is 24 hours support ,I belive this is not proffessional behaviour
Sorry for disturbance
Post your issue as maybe we can help
Ustn since 1988SS4 - i7-3.45Ghz-16 Gb-250/1Tb/1Tb-Win8.1-64bEric D. MilbergerArchitect + Master Planner + BIMSenior Master Planner NASA - Marshall Space Flight CenterThe Milberger Architectural Group, llc
dweib,
As Eric mentioned you can certainly post your question here since in addition to Bentley colleagues we also have a global user base so there's usually someone reading just about any time of day. In regards to Service Requests, if you could list the number(s) here I can certainly check on them.
FWIW, I've had SR 7000185991 open with you for about a month now and have sent a few emails, but never did receive a reply. Now I am wondering whether the information we have for you in our database is accurate. Are you located in Athens?
No I am located in abudhabi
Ah... that could be part of the problem! Does this description seem familiar? - "I am doing drawing extraction, I want to control the line weight using the library, I set my library to be "by level" in the definition and in drawing symbology, how I can optimize my drawing level weight, where i should change the level weight, in the dgnlib files or in the file which i work on?"
If this is something you've logged with support, then I need to confirm your information since obviously the emails I've been sending have not been making it to you! If so, please send me a PM from here with your full name, company name and location, and email address.
Also, if you include the SR numbers that you've been waiting on that would be helpful as well.