We are importing a Hevacomp DDB file to Energy Simulator however the program crashes during the import. See below screenshot.
The program appears to stop at ZoneSys.NDX
Hi Steve,
We would need to inspect the Hevacomp project to find the cause of this - could you please upload the original project folder to the following link:
https://bentley.sharefile.com/r-r0297e4200261488abed438319dabd4e4
Shane Regan | Principle Building Performance Support Engineer
Shane
I have uploaded the information however all the files do not appear to upload, should all the files upload or only the ones you require.
Many thanks Steve, I am downloading this now and will be in touch.
Good morning Steve, I have tested the project import here and it is working fine in the Update 7 Priority Build.
If it is not working for you then it sounds like you may still be on the standard installation from our website. The priority build was since created and addressed many issues. This is not available on the website however we can give you a direct link to download it. To get it please log a Service Request here if you have not already done so.
I have logged a service request
Thanks
The Part L calc runs now we have installed the priority build however the roof is not included in the calculation. See below screenshot. Please can you advise on how to rectify this.
I have taken a look into your project and the reason for this is the way the roofs have been set up in your model - conflicting data was present as it appears that not all irrelevant rooms were omitted, eg as below:
I have re-setup roofs in Hevacomp accordingly and the roof surfaces are now appearing fine. I will log a Service Request to send you the revised model shortly.
Answer Verified By: Steve Austin