Hevacomp to Open Building Designer

Hi Chris,

We have so many resources available to you for this.

• Firstly, there is a Forum specifically dedicated to OpenBuildings Energy Simulator, and the transition from Hevacomp, where you can receive announcements about the transition, development news, and log any technical queries - Energy Simulation Forum - Bentley Communities . (You have posted to the generic OpenBuildings Designer Forum, so I will have this post moved accordingly).
  
  
• Next, there is the OpenBuildings Energy Simulator Communities Wiki page, which contains hundreds of articles on technical issues, design guidance, and most importantly gives easy step-by-step guidance on how to get going on using the software, from download and install, to starting a project, and finding training. 
  
  
• Training - there are four complete courses available to you entirely for free on our LearnServer. These include videos which are also freely available on YouTube:
  
  OpenBuildings Energy Simulator - Modeling - YouTube
  OpenBuildings Energy Simulator - Data Managers and Calculations - YouTube
  
  
• As part of the above training, we have made the PartL course available for free and the related PartL exams are available entirely online.

Finally, regarding a lack of support - I've searched our records here for your name and cannot find a single previous request for support - if you need support you need to let us know! We are more than happy to help. We can arrange a session/demo/training, or whatever you need.

To clarify, for any future queries you can directly contact the OpenBuildings and Hevacomp support team by either one of the following:

Logging a new Service Request

OpenBuildings Energy Simulator see our Energy Simulation Forum

Hi Chris,

We have so many resources available to you for this.

• Firstly, there is a Forum specifically dedicated to OpenBuildings Energy Simulator, and the transition from Hevacomp, where you can receive announcements about the transition, development news, and log any technical queries - Energy Simulation Forum - Bentley Communities . (You have posted to the generic OpenBuildings Designer Forum, so I will have this post moved accordingly).
  
  
• Next, there is the OpenBuildings Energy Simulator Communities Wiki page, which contains hundreds of articles on technical issues, design guidance, and most importantly gives easy step-by-step guidance on how to get going on using the software, from download and install, to starting a project, and finding training. 
  
  
• Training - there are four complete courses available to you entirely for free on our LearnServer. These include videos which are also freely available on YouTube:
  
  OpenBuildings Energy Simulator - Modeling - YouTube
  OpenBuildings Energy Simulator - Data Managers and Calculations - YouTube
  
  
• As part of the above training, we have made the PartL course available for free and the related PartL exams are available entirely online.

Finally, regarding a lack of support - I've searched our records here for your name and cannot find a single previous request for support - if you need support you need to let us know! We are more than happy to help. We can arrange a session/demo/training, or whatever you need.

To clarify, for any future queries you can directly contact the OpenBuildings and Hevacomp support team by either one of the following:

Logging a new Service Request

OpenBuildings Energy Simulator see our Energy Simulation Forum

Shane, Thank you for your response. However, we have been migrated to Open Building Designer, not Open Buildings Energy Simulator.

Hi Chris,

Yes that's correct - OpenBuildings Energy Simulator comes as standard as part of OpenBuildings Designer. 

For your info - OpenBuildings Designer is BIM software containing different building disciplines, such as Architectural, Structural, and so on. One such discipline is that of building simulation/modelling, which is OpenBuildings Energy Simulator. 

It is in effect a complete program in its own right and has its own starting icon, and contains the aspects of Design Database and Simulator.

The below announcement may also help in clarifying:

Hevacomp to OpenBuildings - Transition update - Energy Simulation Forum - OpenBuildings | AECOsim | Speedikon - Bentley Communities

Hi Chris,

Just thought I'd follow up in case you needed anything else form us in relation to this? I hope the information was of use. Should you need any further support just let us know and we'd be happy to help.