Hello, I am wondering if anyone else has had the "upgrade" from Hevacomp to the latest software of OpenBuilding Designer, and zero support in doing the transition? I haven't used the new software, as I don't understand it, nor had any training to enable me to use it. However, I am also unable to find within the Bentley system, if I am on a reoccuring subscription, and if sdo, how do I cancel. Any help/comments would be appreciated.
Hi Chris,
Just thought I'd follow up in case you needed anything else form us in relation to this? I hope the information was of use. Should you need any further support just let us know and we'd be happy to help.
Shane Regan | Principle Building Performance Support Engineer
Yes that's correct - OpenBuildings Energy Simulator comes as standard as part of OpenBuildings Designer.
For your info - OpenBuildings Designer is BIM software containing different building disciplines, such as Architectural, Structural, and so on. One such discipline is that of building simulation/modelling, which is OpenBuildings Energy Simulator.
It is in effect a complete program in its own right and has its own starting icon, and contains the aspects of Design Database and Simulator.The below announcement may also help in clarifying:
Hevacomp to OpenBuildings - Transition update - Energy Simulation Forum - OpenBuildings | AECOsim | Speedikon - Bentley Communities
Shane, Thank you for your response. However, we have been migrated to Open Building Designer, not Open Buildings Energy Simulator.
We have so many resources available to you for this.
Finally, regarding a lack of support - I've searched our records here for your name and cannot find a single previous request for support - if you need support you need to let us know! We are more than happy to help. We can arrange a session/demo/training, or whatever you need.
To clarify, for any future queries you can directly contact the OpenBuildings and Hevacomp support team by either one of the following:
Logging a new Service Request
OpenBuildings Energy Simulator see our Energy Simulation Forum
Answer Verified By: Shane Regan