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OpenBuildings | AECOsim | Speedikon Wiki Microsoft Office 365 August updates (version 1707) are causing crashes in AECOsim Building Designer on startup
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    Microsoft Office 365 August updates (version 1707) are causing crashes in AECOsim Building Designer on startup

      Product(s): AECOsim Building Designer
      Version(s): 10.00.00.154, 08.11.09.xx
      Environment: Windows 7 64 bit,Windows 8/8.1,Windows 10
      Area: General
      Subarea: N\A

    Problem

    Microsoft Office 365 August updates appear to be causing issues with some Bentley Products. In particular, it is impacting AECOsim Building Designer and affects both V8i ( v 08.11.09.xx) and CONNECT Edition releases (10.0.0.xx). 

    The Microsoft Office 365 August updates (version 1707 (Build 8326.2087+)) cause Microsoft VBA applications having Windows Forms 2.0 controls (FM20.dll) to crash. This only impacts the Office 365 version specified and other versions of Office are not affected by this issue. Since AECOsim Building Designer is a Microsoft VBA client, crashes are being experienced by some users at start-up. We are working diligently with Microsoft to address the issue.

    Update!

    [11-1-2017] See the updated information in this MicroStation Wiki.

    Solution

    If you install these updates and/or are experiencing this problem, you currently have the option to apply one of two workarounds until we get a more formal resolution from Microsoft:

    Option 1: Make the following Microsoft intermediate cached object files read-only.

    %USERPROFILE%\AppData\Roaming\Microsoft\Forms\AECOsimBuildingDesigner.box
    %USERPROFILE%\"Application Data"\Microsoft\Forms\AECOsimBuildingDesigner.box

    Option2: Delete the following Microsoft intermediate cached object files, then start AECOsim Building Designer.

    %USERPROFILE%\AppData\Roaming\Microsoft\Forms\AECOsimBuildingDesigner.box
    %USERPROFILE%\"Application Data"\Microsoft\Forms\AECOsimBuildingDesigner.box

        Please note, that this file will need to be deleted for every session. This could be automated through a batch script (see below for batch example).

    Batch Example:

    @del %USERPROFILE%\AppData\Roaming\Microsoft\Forms\AECOsimBuildingDesigner.box 2> nul
    @del %USERPROFILE%\"Application Data"\Microsoft\Forms\AECOsimBuildingDesigner.box 2> nul
    start "" "C:\Program Files (x86)\Bentley\AECOsimBuildingDesigner V8i Ss6\AECOsimBuildingDesigner\AECOsimBuildingDesigner.exe"
    exit

     If these workarounds are ineffective, please contact our Technical Support Group.  



    • Windows 8/8.1
    • AECOsim
    • 10.00.00.154
    • Office 64-bit
    • GeneralWindows 7 64 bit
    • Windows 10
    • en
    • Office 365
    • VBA Error
    • AECOsim Building Designer
    • SELECTsupport
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    • Larry Abla Created by Bentley Colleague Larry Abla
    • When: Thu, Oct 12 2017 11:42 AM
    • Larry Abla Last revision by Bentley Colleague Larry Abla
    • When: Fri, Nov 3 2017 12:09 PM
    • Revisions: 10
    • Comments: 0
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