Problem Description
Some users are experiencing issues with attempting to load Interactive Facility Maps. They will open and browse the XML in ProjectWise and when they select it nothing happens.All the users are on Windows 7(64-bit) and using Bentley Planner SS4.There are no error messages or warnings. Any idea why just a couple of users would have this issue when it works for the others?
Solution
Cleaning out the ProjectWise working directory is advised, although it is not necessary to create a new one. The problem was narrowed down to the ProjectWise user. Even though the user account has the same permissions as the others, there was something with those specific user accounts that was causing the issue. Making a copy of the “working” account and using that to create a new account for the affected user resolved the issue and the user should be able to load the XML for Facility Maps as expected.