https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installationen-USTelligent Community 12https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installationFri, 04 Feb 2022 14:47:35 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b3fd1e65-5e23-4dc8-9c77-04d63e24effdShane Reganhttps://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation#commentsCurrent Revision posted to OpenBuildings | AECOsim | Speedikon Wiki by Shane Regan on 2/4/2022 2:47:35 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;" width="30%"><strong>Product(s):</strong></td> <td>OpenBuildings</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>CONNECT</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation and Licensing</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N/A</td> <td></td> </tr> </tbody> </table> <h1>Problem</h1> <p style="text-align:justify;">This document demonstrates the best practices for a complete, clean re-installation of Bentley OpenBuildings. This involves uninstalling the software and then deleting all&nbsp;remaining data files.</p> <h1>Solution</h1> <p style="text-align:justify;">Before performing the methods described, ensure you are logged onto your computer through an administrator account and you have <a title="All about UAC - what it does and how to turn it off" href="https://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx" rel="noopener noreferrer" target="_blank">UAC turned off</a>.</p> <p style="text-align:justify;"></p> <p>1] From the Control Panel, select Uninstall a program</p> <p><img style="display:block;margin-left:auto;margin-right:auto;" alt=" " src="/resized-image/__size/1040x0/__key/communityserver-wikis-components-files/00-00-00-00-17/Control_2500_20Panel.jpg" /></p> <p style="text-align:justify;">2] From the list of available programs, uninstall all components that reference <em>Bentley OpenBuildings Designer</em>.</p> <p style="text-align:justify;">3] Now delete all of the following&nbsp;installation folders. <strong>Note if you cannot find the Program Data folder you will need to unhide it - </strong><a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47004/viewing-hidden-programdata-folder"><strong>see here</strong>. </a></p> <p style="padding-left:30px;">C:\Program Files\Bentley\OpenBuildings Designer CONNECT Edition</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner CONNECT Edition - (<span style="color:#ff0000;"><strong>please note this may contain your existing Worksets project data - if so please ensure to back these up firstly if required -&nbsp; as shown <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47017/sending-moving-or-archiving-project-data">here</a></strong></span>).</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Temp\Bentley</p> <p>4] <a title="Some very good reasons why you may be asked to reboot your computer" href="/products/building/performance/b/building_performance_blog/archive/2013/03/01/have-you-ever-said-quot-technical-support-is-useless-all-they-did-was-tell-me-to-quot" rel="noopener noreferrer" target="_blank">Reboot the computer</a>.</p> <p style="text-align:justify;">5] Download and then install the software as <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/39440/how-to-install-openbuildings-energy-simulator">detailed here</a>.</p> <p>7] Reboot the computer.</p> <p></p> <p style="text-align:justify;">You should now have a clean installation of the latest version of Bentley&nbsp;OpenBuildings Designer&nbsp;software.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-17/7607.NewLogo.png"><img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Clean reinstallation, OpenBuildings Designer, Full reinstall</div> https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation/revision/4Wed, 23 Jun 2021 13:02:52 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b3fd1e65-5e23-4dc8-9c77-04d63e24effdShane Reganhttps://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation#commentsRevision 4 posted to OpenBuildings | AECOsim | Speedikon Wiki by Shane Regan on 6/23/2021 1:02:52 PM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;" width="30%"><strong>Product(s):</strong></td> <td>OpenBuildings</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>CONNECT</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation and Licensing</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N/A</td> <td></td> </tr> </tbody> </table> <h1>Problem</h1> <p style="text-align:justify;">This document demonstrates the best practices for a complete, clean re-installation of Bentley OpenBuildings. This involves uninstalling the software and then deleting all&nbsp;remaining data files.</p> <h1>Solution</h1> <p style="text-align:justify;">Before performing the methods described, ensure you are logged onto your computer through an administrator account and you have <a title="All about UAC - what it does and how to turn it off" href="https://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx" rel="noopener noreferrer" target="_blank">UAC turned off</a>.</p> <p style="text-align:justify;"></p> <p>1] From the Control Panel, select Uninstall a program</p> <p><img style="display:block;margin-left:auto;margin-right:auto;" alt=" " src="/resized-image/__size/1040x0/__key/communityserver-wikis-components-files/00-00-00-00-17/Control_2500_20Panel.jpg" /></p> <p style="text-align:justify;">2] From the list of available programs, uninstall all components that reference <em>Bentley OpenBuildings Designer</em>.</p> <p style="text-align:justify;">3] Now delete all of the following&nbsp;installation folders. <strong>Note if you cannot find the Program Data folder you will need to unhide it - </strong><a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47004/viewing-hidden-programdata-folder"><strong>see here</strong>. </a></p> <p style="padding-left:30px;">C:\Program Files\Bentley\OpenBuildings Designer CONNECT Edition</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner CONNECT Edition - (<strong>please note this may contain your previous Worksets project data - if so please ensure to back these up firstly if required</strong>).</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Temp\Bentley</p> <p>4] <a title="Some very good reasons why you may be asked to reboot your computer" href="/products/building/performance/b/building_performance_blog/archive/2013/03/01/have-you-ever-said-quot-technical-support-is-useless-all-they-did-was-tell-me-to-quot" rel="noopener noreferrer" target="_blank">Reboot the computer</a>.</p> <p style="text-align:justify;">5] Download and then install the software as <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/39440/how-to-install-openbuildings-energy-simulator">detailed here</a>.</p> <p>7] Reboot the computer.</p> <p></p> <p style="text-align:justify;">You should now have a clean installation of the latest version of Bentley&nbsp;OpenBuildings Designer&nbsp;software.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-17/7607.NewLogo.png"><img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Clean reinstallation, OpenBuildings Designer, Full reinstall</div> https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation/revision/3Tue, 18 Aug 2020 10:27:12 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b3fd1e65-5e23-4dc8-9c77-04d63e24effdShane Reganhttps://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation#commentsRevision 3 posted to OpenBuildings | AECOsim | Speedikon Wiki by Shane Regan on 8/18/2020 10:27:12 AM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;" width="30%"><strong>Product(s):</strong></td> <td>OpenBuildings</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>CONNECT</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation and Licensing</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N/A</td> <td></td> </tr> </tbody> </table> <h1>Problem</h1> <p style="text-align:justify;">This document demonstrates the best practices for a complete, clean re-installation of Bentley OpenBuildings. This involves uninstalling the software and then deleting all&nbsp;remaining data files.</p> <h1>Solution</h1> <p style="text-align:justify;">Before performing the methods described, ensure you are logged onto your computer through an administrator account and you have <a title="All about UAC - what it does and how to turn it off" href="https://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx" rel="noopener noreferrer" target="_blank">UAC turned off</a>.</p> <p style="text-align:justify;"></p> <p>1] From the Control Panel, select Uninstall a program</p> <p><img style="display:block;margin-left:auto;margin-right:auto;" alt=" " src="/resized-image/__size/1040x0/__key/communityserver-wikis-components-files/00-00-00-00-17/Control_2500_20Panel.jpg" /></p> <p style="text-align:justify;">2] From the list of available programs, uninstall all components that reference <em>Bentley OpenBuildings Designer</em>.</p> <p style="text-align:justify;">3] Now delete all of the following&nbsp;installation folders. <strong>Note if you cannot find the Program Data folder you will need to unhide it - </strong><a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47004/viewing-hidden-programdata-folder"><strong>see here</strong>. </a></p> <p style="padding-left:30px;">C:\Program Files\Bentley\OpenBuildings Designer CONNECT Edition</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner CONNECT Edition (if present)</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Temp\Bentley</p> <p>4] <a title="Some very good reasons why you may be asked to reboot your computer" href="/products/building/performance/b/building_performance_blog/archive/2013/03/01/have-you-ever-said-quot-technical-support-is-useless-all-they-did-was-tell-me-to-quot" rel="noopener noreferrer" target="_blank">Reboot the computer</a>.</p> <p style="text-align:justify;">5] Download and then install the software as <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/39440/how-to-install-openbuildings-energy-simulator">detailed here</a>.</p> <p>7] Reboot the computer.</p> <p></p> <p style="text-align:justify;">You should now have a clean installation of the latest version of Bentley&nbsp;OpenBuildings Designer&nbsp;software.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-17/7607.NewLogo.png"><img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Clean reinstallation, OpenBuildings Designer, Full reinstall</div> https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation/revision/2Tue, 28 Apr 2020 10:40:51 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b3fd1e65-5e23-4dc8-9c77-04d63e24effdShane Reganhttps://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation#commentsRevision 2 posted to OpenBuildings | AECOsim | Speedikon Wiki by Shane Regan on 4/28/2020 10:40:51 AM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;" width="30%"><strong>Product(s):</strong></td> <td>OpenBuildings</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>CONNECT</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N/A</td> <td></td> </tr> </tbody> </table> <h1>Problem</h1> <p style="text-align:justify;">This document demonstrates the best practices for a complete, clean re-installation of Bentley OpenBuildings. This involves uninstalling the software and then deleting all&nbsp;remaining data files.</p> <h1>Solution</h1> <p style="text-align:justify;">Before performing the methods described, ensure you are logged onto your computer through an administrator account and you have <a title="All about UAC - what it does and how to turn it off" href="https://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx" rel="noopener noreferrer" target="_blank">UAC turned off</a>.</p> <p style="text-align:justify;"></p> <p>1] From the Control Panel, select Uninstall a program</p> <p><img style="display:block;margin-left:auto;margin-right:auto;" alt=" " src="/resized-image/__size/1040x0/__key/communityserver-wikis-components-files/00-00-00-00-17/Control_2500_20Panel.jpg" /></p> <p style="text-align:justify;">2] From the list of available programs, uninstall all components that reference <em>Bentley OpenBuildings Designer</em>.</p> <p style="text-align:justify;">3] Now delete all of the following&nbsp;installation folders. <strong>Note if you cannot find the Program Data folder you will need to unhide it - </strong><a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47004/viewing-hidden-programdata-folder"><strong>see here</strong>. </a></p> <p style="padding-left:30px;">C:\Program Files\Bentley\OpenBuildings Designer CONNECT Edition</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner CONNECT Edition (if present)</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Temp\Bentley</p> <p>4] <a title="Some very good reasons why you may be asked to reboot your computer" href="/products/building/performance/b/building_performance_blog/archive/2013/03/01/have-you-ever-said-quot-technical-support-is-useless-all-they-did-was-tell-me-to-quot" rel="noopener noreferrer" target="_blank">Reboot the computer</a>.</p> <p style="text-align:justify;">5] Download and then install the software as <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/39440/how-to-install-openbuildings-energy-simulator">detailed here</a>.</p> <p>7] Reboot the computer.</p> <p></p> <p style="text-align:justify;">You should now have a clean installation of the latest version of Bentley&nbsp;OpenBuildings Designer&nbsp;software.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-17/7607.NewLogo.png"><img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Clean reinstallation, OpenBuildings Designer, Full reinstall</div> https://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation/revision/1Thu, 06 Feb 2020 11:25:22 GMT6dad98f5-dbc9-4c4d-a9ba-e9da8dc6aa8e:b3fd1e65-5e23-4dc8-9c77-04d63e24effdShane Reganhttps://communities.bentley.com/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47005/performing-a-clean-re-installation#commentsRevision 1 posted to OpenBuildings | AECOsim | Speedikon Wiki by Shane Regan on 2/6/2020 11:25:22 AM<br /> <table style="background-color:#dce5f0;border:0px solid #dce5f0;" border="0"> <tbody> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;" width="30%"><strong>Product(s):</strong></td> <td>OpenBuildings</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Version(s):</strong></td> <td>CONNECT</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Environment:</strong></td> <td>N/A</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Area:</strong></td> <td>Installation</td> <td></td> </tr> <tr> <td style="text-align:right;"><strong>&nbsp;</strong></td> <td style="text-align:right;"><strong>Subarea:</strong></td> <td>N/A</td> <td></td> </tr> </tbody> </table> <h1>Problem</h1> <p style="text-align:justify;">This document demonstrates the best practices for a complete, clean re-installation of Bentley OpenBuildings. This involves uninstalling the software and then deleting all&nbsp;remaining data files.</p> <h1>Solution</h1> <p style="text-align:justify;">Before performing the methods described, ensure you are logged onto your computer through an administrator account and you have <a title="All about UAC - what it does and how to turn it off" href="https://technet.microsoft.com/en-us/library/cc709691(v=ws.10).aspx" rel="noopener noreferrer" target="_blank">UAC turned off</a>.</p> <p style="text-align:justify;"></p> <p>1] From the Control Panel, select Uninstall a program</p> <p><img style="display:block;margin-left:auto;margin-right:auto;" alt=" " src="/resized-image/__size/1040x0/__key/communityserver-wikis-components-files/00-00-00-00-17/Control_2500_20Panel.jpg" /></p> <p style="text-align:justify;">2] From the list of available programs, uninstall all components that reference Bentley <em><strong>OpenBuildings Designer</strong></em>.</p> <p style="text-align:justify;">3] Now delete all of the following&nbsp;installation folders. Note if you cannot find the Program Data folder you will need to unhide it - <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/47004/viewing-hidden-programdata-folder">see here. </a></p> <p style="padding-left:30px;">C:\Program Files\Bentley\OpenBuildings Designer CONNECT Edition</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\ProgramData\Bentley\OpenBuildingsDesigner CONNECT Edition (if present)</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Bentley\OpenBuildingsDesigner</p> <p style="padding-left:30px;">C:\Users\<em>user.name</em>\AppData\Local\Temp\Bentley</p> <p>4] <a title="Some very good reasons why you may be asked to reboot your computer" href="/products/building/performance/b/building_performance_blog/archive/2013/03/01/have-you-ever-said-quot-technical-support-is-useless-all-they-did-was-tell-me-to-quot" rel="noopener noreferrer" target="_blank">Reboot the computer</a>.</p> <p style="text-align:justify;">5] Download and then install the software as <a href="/products/building/building_analysis___design/w/building_analysis_and_design__wiki/39440/how-to-install-openbuildings-energy-simulator">detailed here</a>.</p> <p>7] Reboot the computer.</p> <p></p> <p style="text-align:justify;">You should now have a clean installation of the latest version of Bentley&nbsp;OpenBuildings Designer&nbsp;software.</p> <p><a href="/cfs-file/__key/communityserver-wikis-components-files/00-00-00-00-17/7607.NewLogo.png"><img style="border-width:0px;" alt=" " height="60" src="/cfs-file.ashx/__key/communityserver-components-sitefiles/TSG-Logo.png" width="189" /></a></p><div style="clear:both;"></div> <div style="font-size: 90%;">Tags: Clean reinstallation, OpenBuildings Designer, Full reinstall</div>