Problem OpenBuildings Designer CONNECT Edition does not start when initiating the OpenBuildings Designer, the splash screen (as shown) briefly appears for a few seconds and then quickly disappears:
Upon further investigation, the Application Event log (Event Viewer>Windows Logs>Application) displays text similar to the following:
Faulting application name: OpenBuildingsDesigner.exe, version: 10.8.0.40, time stamp: 0x604a9d69Faulting module name: InProcessClient64.dll, version: 22.214.171.1249, time stamp: 0x60e32c93Exception code: 0xc0000005Fault offset: 0x0000000000056209Faulting process id: 0xcdb0Faulting application start time: 0x01d79f48664c5dd4Faulting application path: C:\Program Files\Bentley\ OpenBuildings CONNECT Edition\ OpenBuildingsDesigner \ OpenBuildingsDesigner.exeFaulting module path: C:\Program Files\SentinelOne\Sentinel Agent 126.96.36.1999\InProcessClient64.dllReport Id: 505b3c68-6500-4ded-938b-a5b4ed5dc078Faulting package full name:Faulting package-relative application ID:
Steps to Accomplish
This appears to be caused by the antivirus software SentinelOne blocking the program.
To remedy the issue, try the following: Option 1 > Add the following files/folders to the SentinelOne exclusions:
Option 2 > Launch the program from the executable file (OpenBuildingsDesigner.exe) from this location (C:\Program Files\Bentley\OpenBuildings CONNECT Edition\OpenBuildingsDesigner) and run as administrator:
Option 3 > Disable SentinelOne antivirus and then try launching OpenBuildingsDesigner (check the SentinelOne website given below).
Option 4 > If at all possible, try temporarily uninstalling the antivirus program and running OpenBuildingsDesigner.