Product(s):	OpenBuildings Designer
	Version(s):	CONNECT Edition
	Area:	Structural Design

Problem Description

When selecting the User Shape Manager nothing pops up and it is not opening. How to resolve it?

Solution

In this case please rename/remove your “Prefs” folder from this location: C:\Users\User_Name\AppData\Local\Bentley\OpenBuildingsDesigner and then restart OpenBuildings Designer. Please refer to the image below.

Finally, after clearing the Prefs folder you should see that you are now able to access the User Shape Manager in OpenBuildings Designer.