• Have you ever said: "Technical support is useless - all they did was tell me to..."

    When you request support for your software you may be asked by your support technician to do things that appear on first glance to be...well, frankly, not very useful.

    Apply the latest service pack

    One of the first things a support person will usually do when you contact them is find out what version of the software you are using. If it isn't the latest version then they will usually ask you to download and apply…