EPC certificate EPCgen Error (401)

Offline Stuart Tattersall over 8 years ago

I am trying to Lodge an EPC, I have entered the Accreditation Company and my Registration code. Hevacomp does not produce a XML file but I get an file which has the following error - ERROR(401) - Bad Request: "Software is not on the list of accredited software for lodgement"

My Accreditation Company and my Registration code work with other programs.

Parents

0 Offline Duncan Brown Fri, Dec 11 2015 9:22 AM
Stuart - can you let me know the full version number that is displayed on the opening menu of the Hevacomp software? This is the menu that is displayed as you select your user name. Please provide the full text that you see in the bottom left of this screen.

Thanks,

Duncan Brown
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Offline Stuart Tattersall Tue, Dec 15 2015 3:32 AM in reply to Duncan Brown

Duncan,
Sorry for late response, I did not receive notification of your email. I use both Version 25.06.9, copyright Hevacomp for 2010 building regulations and Copyright 2014 Bentley Systems – V8i SS1 SP1 for 2013 building regulations.
I was just trying to generate a XML on Copyright 2014 Bentley Systems – V8i SS1 SP1 when I get the error, have just tried 25.06.9, copyright Hevacomp and this works producing a XML file.
Regards
Stuart
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Offline Stuart Tattersall Tue, Dec 15 2015 3:32 AM in reply to Duncan Brown

Duncan,
Sorry for late response, I did not receive notification of your email. I use both Version 25.06.9, copyright Hevacomp for 2010 building regulations and Copyright 2014 Bentley Systems – V8i SS1 SP1 for 2013 building regulations.
I was just trying to generate a XML on Copyright 2014 Bentley Systems – V8i SS1 SP1 when I get the error, have just tried 25.06.9, copyright Hevacomp and this works producing a XML file.
Regards
Stuart
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

0 Offline Duncan Brown Tue, Dec 15 2015 4:02 AM in reply to Stuart Tattersall
Stuart

You need to get for v26 software updated to the latest version. If you consult this document, there are 4 important points to consider and then links to the download instructions and installation instructions. If you carefully work through these, you should be updated with little difficulty.

Once completed, the message should read Copyright 2015 Bentley Systems V8i SS1 SP3 (V8i SS1 CP1 (08/15)) and with that you should be able to generate XML's again.

Regards,
Duncan

Duncan Brown
Answer Verified By: Shane Regan
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Reject Answer

Cancel
0 Offline Stuart Tattersall Wed, Dec 16 2015 6:56 AM in reply to Stuart Tattersall

Duncan, We have tried accessing the v26 software update but there seems to be an issue this the website and we can't access the download. Is there another way of receiving the download? Regards Stuart
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel
0 Shane Regan Thu, Dec 17 2015 7:38 AM in reply to Stuart Tattersall
Hi Stuart, I'm not sure what issue you are having exactly, but firstly please note that only your site admin will be able to access the downloads. If you have done so and still cannot download, then please try our older method at:

appsnet.bentley.com/myselectcd

(Select Product = Hevacomp, and Files posted within = All)

Should all of the above not assist, then could you please post a screenshot of the problem you are coming across?

Shane Regan | Principle Building Performance Support Engineer

Hevacomp to OpenBuildings - A complete guide for every user | Bentley Communities
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel