EPC certificate EPCgen Error (401)

RE: EPC certificate EPCgen Error (401)

Duncan Brown — Tue, 10 May 2016 15:53:27 GMT

Stuart - There is no need to create a forum post and a service ticket. I will be responding through the service ticket.

Regards,

RE: EPC certificate EPCgen Error (401)

Stuart Tattersall — Tue, 10 May 2016 15:48:28 GMT

Hi Shane,

Hope you don’t mind the email. I am trying to upload a XML file for an EPC 2010 and I am getting 28 error the EPCgen does not seem to be working.

Is 25.06.9 the latest software?

I have down loaded 2606000en 26060004en and 26060300en and have tried running them are they updates for 25.06.9?

They don’t seem to have worked.

Regards

Stuart Tattersall
stuart.tattersall@whgood.co.uk

Mob: 07792 225 964

RE: EPC certificate EPCgen Error (401)

Shane Regan — Tue, 22 Dec 2015 09:01:27 GMT

Morning Stuart, OK thanks for letting me know. Our Select Services team should hopefully be able to resolve this matter. In the meantime please continue to use the older download method.

RE: EPC certificate EPCgen Error (401)

Stuart Tattersall — Mon, 21 Dec 2015 15:47:45 GMT

Hi Shane, I have tried signing in before going to personal portal and have trying a another internet browser but still have the same issues. R Stuart

RE: EPC certificate EPCgen Error (401)

Shane Regan — Mon, 21 Dec 2015 13:36:51 GMT

Hi Stuart, sorry to hear that took so long. I'm not sure why that is not working for you - I have tried it here and all works perfectly. Thanks for pointing this out, I will log this with our Select Services team to assess. However in the meantime just out of curiosity, if you sign in before clicking on "Go to Personal Portal" does that assist? Also, it may be worth trying another Internet Browser if you have not done so already.

RE: EPC certificate EPCgen Error (401)

Stuart Tattersall — Thu, 17 Dec 2015 14:40:12 GMT

Shane, The older method works just fine problem solved, but you need to do something above current method as it does not work and it has taken me three days to get these files. When you go into support and press, "Go to Personal Portal" all you get is a page saying "web page not available". See attached images. communities.bentley.com/.../This-web-page-id-not-available.doc

RE: EPC certificate EPCgen Error (401)

Shane Regan — Thu, 17 Dec 2015 12:38:52 GMT

Hi Stuart, I'm not sure what issue you are having exactly, but firstly please note that only your site admin will be able to access the downloads. If you have done so and still cannot download, then please try our older method at:

appsnet.bentley.com/myselectcd

(Select Product = Hevacomp, and Files posted within = All)

Should all of the above not assist, then could you please post a screenshot of the problem you are coming across?

RE: EPC certificate EPCgen Error (401)

Stuart Tattersall — Wed, 16 Dec 2015 11:56:42 GMT

Duncan, We have tried accessing the v26 software update but there seems to be an issue this the website and we can't access the download. Is there another way of receiving the download? Regards Stuart

RE: EPC certificate EPCgen Error (401)

Duncan Brown — Tue, 15 Dec 2015 09:02:09 GMT

Stuart

You need to get for v26 software updated to the latest version. If you consult this document, there are 4 important points to consider and then links to the download instructions and installation instructions. If you carefully work through these, you should be updated with little difficulty.

Once completed, the message should read Copyright 2015 Bentley Systems V8i SS1 SP3 (V8i SS1 CP1 (08/15)) and with that you should be able to generate XML's again.

Regards,
Duncan

RE: EPC certificate EPCgen Error (401)

Stuart Tattersall — Tue, 15 Dec 2015 08:32:48 GMT

Duncan,
Sorry for late response, I did not receive notification of your email. I use both Version 25.06.9, copyright Hevacomp for 2010 building regulations and Copyright 2014 Bentley Systems – V8i SS1 SP1 for 2013 building regulations.
I was just trying to generate a XML on Copyright 2014 Bentley Systems – V8i SS1 SP1 when I get the error, have just tried 25.06.9, copyright Hevacomp and this works producing a XML file.
Regards
Stuart

RE: EPC certificate EPCgen Error (401)

Duncan Brown — Fri, 11 Dec 2015 14:22:42 GMT

Stuart - can you let me know the full version number that is displayed on the opening menu of the Hevacomp software? This is the menu that is displayed as you select your user name. Please provide the full text that you see in the bottom left of this screen.

Thanks,