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EPC certificate EPCgen Error (401)

Stuart Tattersall
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I am trying to Lodge an EPC, I have entered the Accreditation Company and my Registration code. Hevacomp does not produce a XML file but I get an file which has the following error - ERROR(401) - Bad Request: "Software is not on the list of accredited software for lodgement"

My Accreditation Company and my Registration code work with other programs. 

  • 0 Offline in reply to Duncan Brown

    Shane, The older method works just fine problem solved, but you need to do something above current method as it does not work and it has taken me three days to get these files. When you go into support and press, "Go to Personal Portal" all you get is a page saying "web page not available". See attached images. 

  • 0 in reply to Stuart Tattersall
    Hi Stuart, sorry to hear that took so long. I'm not sure why that is not working for you - I have tried it here and all works perfectly. Thanks for pointing this out, I will log this with our Select Services team to assess. However in the meantime just out of curiosity, if you sign in before clicking on "Go to Personal Portal" does that assist? Also, it may be worth trying another Internet Browser if you have not done so already.

    Shane Regan | Principle Building Performance Support Engineer

    Hevacomp to OpenBuildings - A complete guide for every user |  Bentley Communities

       

  • 0 Offline in reply to Shane Regan
    Hi Shane, I have tried signing in before going to personal portal and have trying a another internet browser but still have the same issues. R Stuart
  • 0 in reply to Stuart Tattersall
    Morning Stuart, OK thanks for letting me know. Our Select Services team should hopefully be able to resolve this matter. In the meantime please continue to use the older download method.

    Shane Regan | Principle Building Performance Support Engineer

    Hevacomp to OpenBuildings - A complete guide for every user |  Bentley Communities

       

  • 0 Offline
    Hi Shane,
     
    Hope you don’t mind the email. I am trying to upload a XML file for an EPC 2010 and I am getting 28 error the EPCgen does not seem to be working.
     
    Is 25.06.9 the latest software?
     
    I have down loaded 2606000en 26060004en and 26060300en and have tried running them are they updates for 25.06.9?
     
    They don’t seem to have worked.
     
    Regards
    Mob:     07792 225 964
     
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