How to Resolve the Run time error 11 when I try to view a model in 3D or Place a Roof

Hi Samuel,

This issue with the 3D view is usually down to graphics drivers, and updating to the latest (NVidia or ATI) driver set should resolve this. If you are unsure which drivers are on your machine then I would suggest opening the Run program (usually within Accessories), typing "dxdiag", and clicking OK. This will display all the info you should need. Alternatively your IT should be able to assist. Please let us know how you get on, or if you have any questions.

I have just updated my driver and am still getting the issue. is it the card itself? its a AMD Radeon HD6370D.

I am not aware of any such issues specific to this card, it should work fine. What version of Hevacomp are you running? (Version no. is in the bottom left corner of your Hevacomp main screen).

I am not aware of any such issues specific to this card, it should work fine. What version of Hevacomp are you running? (Version no. is in the bottom left corner of your Hevacomp main screen).

It says 26.00.00.38

Thanks Samuel. That version should work fine. Could you please send over the contents of the DXDIAG report? (When you run DXDIAG there will be an option in the bottom right to 'Save All Information'). If you don't wish to upload to this forum thread then please PM me to send it over privately.

Do i have to send you a friend request to PM you?

I have sent it to Duncan, hope that helps resolve the error, post in here if you need anything more from me or have solved the issue.