A question about the Hevacomp.

Hi Shane.

I have not contacted you long time..

An engineer of our groupe has created a project,

however some issues have been occured following as;

Hevacomp have been installed on different pc, but we are facing some issues.

Opening Hevacomp the RSS Reader window opens automatically beside the main menu, but the message is:

Cannot connect to internet, please check your network!

Suggestion: Restore Network connection and restart RSS Reader

Clicking Configuration from the main menu, and Regional default, the location cannot be changed.

Trying to select Europe instead of Asia the message is:

Run-time error “9”:

Subscription out of range

And the software is closed. I can select different countries in Asia, and different locations, but not different continents..

On license management tool the server name is:

selectserver.bentley.com

Clicking test connection the message is :

SELECTserver and Activation Key verified.

Activation status is:

Hevacomp Dynamic Simulation                        Activated

Hevacomp Mechanical Contractor                    Activated

Hevacomp Mechanical Designer                      Activated

Hevacomp Mechanical System Builder             Trial…

On the Design database, the button building data is not working, giving the message:

Run-time error “9”:

Subscription out of range

What can I do to have the software working?

Could you please let us know any advices for us?

Best regards,

Shiro