Error 2343

RE: Error 2343

Andy Leask — Mon, 21 May 2018 09:04:28 GMT

That’s great Duncan, once again fantastic help.

Kind regards,

Andrew

Andrew Leask

Electrical Engineer

T: 0191 3862314

E: andrew.leask@tgace.co.uk

W: www.tgace.co.uk

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RE: Error 2343

Duncan Brown — Mon, 21 May 2018 08:44:38 GMT

Hi Andy

This is a known issue with AutoCAD installers. Please consult Shane's reply to this thread. It contains links to the Autodesk forums that provide a solution to this.

Regards,

RE: Error 2343

Andy Leask — Mon, 21 May 2018 08:26:10 GMT

Hi Shane

You helped me previously on install issues and one of the lads is now getting these errors which pop up and stall the machine.

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He clicks on electrical systems, then it gives the errors for CAD and window explorer.

Any help would be greatly appreciated.

Kind regards,

Andrew

Andrew Leask

Electrical Engineer

T: 0191 3862314

E: andrew.leask@tgace.co.uk

W: www.tgace.co.uk

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RE: Error 2343

Shane Regan — Fri, 27 Apr 2018 15:51:29 GMT

Hi Andy,

No problem at all. Glad to hear that worked.

You too, enjoy.

RE: Error 2343

Andrew Leask — Fri, 27 Apr 2018 15:33:27 GMT

Hi Shane, all sorted. Thanks so much for your help.

Have a great weekend

RE: Error 2343

Andrew Leask — Fri, 27 Apr 2018 12:23:51 GMT

Ahhh ok cool, yes Steve Olley is Director. Thats brilliant, leave it with me and i will let you know how i get on.

RE: Error 2343

Shane Regan — Fri, 27 Apr 2018 10:06:45 GMT

Hi Andy,

Only your site admins will have access to the downloads. I will send you a private message will further info shortly.

RE: Error 2343

Andrew Leask — Fri, 27 Apr 2018 09:48:34 GMT

Hi Shane

Thanks very much for the information, brilliant.

Is there a reason i wouldn't be able to download it? I have even asked my colleague who usually downloads our updates to try and he gets the same error message saying we are not allowed?

Andy

RE: Error 2343

Shane Regan — Fri, 27 Apr 2018 07:53:02 GMT

Hi Andy,

You were correct to reinstall, as this error means that the installation was carried out in an incorrect order. However, the installation consists of three parts only. To resolve firstly please uninstall all mentions of Hevacomp v26 via Control Panel

Then, the installation order must be as detailed here.

The relevant files for you are the following:

hcomp26060000en - main installation

hcomp26060005en_updt5 - update (however note that there is a newer update available if you wish to download this please see here)

hcomp26060400en_updt3 - content

I would suggest deleting the other two files as they are of no use to you.