Hi all, over the past few weeks we there have been several large Windows 10 updates. Following one such update Hevacomp on each of our Windows 10 machines has stopped working with the above error message. We are able to open the main Hevacomp Design Software panel with the icons but, for example, when we select DDB we get the run-time error dialogue straight away. When we click Netsys, we clock a system type, say heating, then get the project explorer window but it cannot see any of our windows files. Our Windows 7 machines are working fine.
We have uninstalled Hevacomp, and deleted any residual files, although left Crystal Reports. We then restarted the machine, then reinstalled Hevacomp with the latest Update 6 but we still get exactly the same error messages.
The same thing happens on all three of our Windows 10 machines.
Any suggestions?
Hi Keith - can I ask you to run a WINVER command on both your machine, and your colleagues computer? (Click the start menu, and type winver, and it should appear) and let me know what they are?
And one final thing, could you try and create a new user and see if the problem manifests itself using a new, empty account?
Thanks,Duncan
Duncan Brown
Duncan, we have 3 machines;
1. Winver 1803 OS Build 17164.48 (This is the machine you worked on this morning).
2. Winver 1803 OS Build 17164.81 (This is the identical machine to the one above)
3. Winver 1803 OS Build 17164.81 (This is the "clean" rebuilt machine)
I have done a clean reinstall on machines 1 and 2 and there is no change from previous.
Machine 3 now seems to be working fine.
I have not created new accounts yet.
I'm still not 100% convinced its an 1803 issue. Let me know about creating a new user account and running that.Thanks.
Our IT team created a new user account on machine 1. Same issues.
We also have a Windows 7 machine which I've just installed Update 6 and it still works fine.
I came across an article that suggested having a large amount of files linked off from things like Documents folder could cause the issue - it was an old issue, but I thought it might be worth a try, as creating the new user wouldn't be linked to all the other users folders.If you check the folders for Documents, downloads, etc, are there a large number of files in there?