Run time error 76 In Netsys

RE: Run time error 76 In Netsys

Duncan Brown — Wed, 19 Sep 2018 08:16:59 GMT

Alan - What company are you with? I can find out who has access if you can let me know?

Thanks,

RE: Run time error 76 In Netsys

ALAN HEATON — Tue, 18 Sep 2018 10:28:09 GMT

Hi Duncan

Following the link you provided, we have attempted to download the new files required to reinstall the software, however, when clicking the Select downloads link it say we do not have access. Is there another method of getting the downloads required or do you know of our credentials?

Kind regards

Alan

RE: Run time error 76 In Netsys

ALAN HEATON — Tue, 21 Aug 2018 14:39:40 GMT

That's great thanks again Duncan - I will get somebody to give it a go! Nice axe by the way.

RE: Run time error 76 In Netsys

Duncan Brown — Tue, 21 Aug 2018 14:37:49 GMT

Apologies, Alan. Everything there but the actual link.

Please try here

Regards,

RE: Run time error 76 In Netsys

ALAN HEATON — Tue, 21 Aug 2018 14:34:32 GMT

Hi Duncan and thanks for the prompt reply! appreciated. I do not have any admin permissions on this machine so I will have to log a job with IT...where can I find this uninstallation document to which you refer? can not see it in your post?

RE: Run time error 76 In Netsys

Duncan Brown — Tue, 21 Aug 2018 14:20:36 GMT

Hi Alan

You should first of all update your software to the latest version. Unfortunately, the version you are running cannot be update via the service packs, and will need a clean installation.

This document provides details for uninstallation. Do not carry out step 3 and do not uninstall Crystal Reports.

Once completed, there are links at the bottom of the document to download and install instructions. When downloading, ensure you get all 3 parts of the installer, as shown in the document. When installing, follow the order shown. Ensure you are logged on as an administrator with UAC turned off during the uninstall/reinstall process.

I am unsure who in your organization has download access, so you may need to consult your colleagues.

Regards,