For some reason, my Hevacomp crashes everytime I'm trying to obtain the CIBSE gain results.
It works ok till I hit the Results tab.
Hi Jose - this is invariably caused by a bad installation of Crystal Reports - usually due to a lack of permissions at install time.To remedy this, please work through this document. You should ensure you are logged onto your computer with administrator permissions, and with UAC turned off with the in-install/re-install process, otherwise this may not work correctly.Regards,
Would this also fix Hevacomp crashing almost every time I run BRUKL reports?
Hi Steve - No - PartL doesn't use Crystal Reports. The cause of most issues with the SBEM calculation engine are usually down to a large number of surfaces in a project. While Design Database allows up to 32,000 rooms, the SBEM calculation engine has trouble if there are a lot of surfaces. We have seen issues with that from about 250+ rooms. If you are seeing this problem, this document offers measures to reduce the number of rooms, and hence the number of surfaces. Regards,
The problem occurs with all my projects, no matter how few or how many rooms I have, certainly nowhere near 250. When opening a project and running the reports, it will create the first BRUKL report OK first time, but any subsequent ones will cause a crash.
Do you get an error message or any other indicator that something went wrong?