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Hevacomp crashing

Jose Gonzalez
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Hi,

For some reason, my Hevacomp crashes everytime I'm trying to obtain the CIBSE gain results.

It works ok till I hit the Results tab.

Any ideas?

Thanks,

Jose

Parents
  • 0 Offline
    Hi Shane
     
    It’s all projects – On initially running reports for a project (either for the first time ever or running for the first time at a later date) it will produce the reports OK. Any subsequent report running will cause the prog to crash.
     
    Steve Hull
    Energy and Sustainability Specialist
    08458 386 387 Ext. 2247
     
    Please note my working hours are 9:00am to 5:00pm, Tuesday to Thursday.
    Your independent Specialist for Planning,
    Sustainability and Building Regulations
    Energist Head Office: College Farm, Tetbury Road, Cirencester, GL7 6PY
    Energist London Office: 4 Regent Street, London, SW1Y 4RG
     
     
     
     
     
  • 0 in reply to Steve Hull

    It may be struggling to overwrite the existing files in the project folder perhaps - could you please test by running the software as administrator (i.e. right-click on the shortcut and select Run As Admin). Please also disable User account control.

    Shane Regan | Principle Building Performance Support Engineer

       

  • 0 Offline in reply to Shane Regan

    No, still crashes.

    I've also spoken to our IT people and they have pulled this error event off:

    Faulting application name: DDB.exe, version: 26.6.0.9, time stamp: 0x5b8cf5e7
    Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0xfe852bc4
    Exception code: 0xc0000005
    Fault offset: 0x0003eb85
    Faulting process id: 0xc260
    Faulting application start time: 0x01d4bedd9e73c06d
    Faulting application path: C:\Program Files (x86)\Bentley\Hevacomp V8i\Hevacomp\DDB.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 17a0eaad-d312-452f-a978-89878b053629
    Faulting package full name:
    Faulting package-relative application ID:

    Does this help? if not, can we take this issue offline and speak/email privately?

    Steve

Reply
  • 0 Offline in reply to Shane Regan

    No, still crashes.

    I've also spoken to our IT people and they have pulled this error event off:

    Faulting application name: DDB.exe, version: 26.6.0.9, time stamp: 0x5b8cf5e7
    Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0xfe852bc4
    Exception code: 0xc0000005
    Fault offset: 0x0003eb85
    Faulting process id: 0xc260
    Faulting application start time: 0x01d4bedd9e73c06d
    Faulting application path: C:\Program Files (x86)\Bentley\Hevacomp V8i\Hevacomp\DDB.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 17a0eaad-d312-452f-a978-89878b053629
    Faulting package full name:
    Faulting package-relative application ID:

    Does this help? if not, can we take this issue offline and speak/email privately?

    Steve

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