For some reason, my Hevacomp crashes everytime I'm trying to obtain the CIBSE gain results.
It works ok till I hit the Results tab.
It may be struggling to overwrite the existing files in the project folder perhaps - could you please test by running the software as administrator (i.e. right-click on the shortcut and select Run As Admin). Please also disable User account control.
Shane Regan | Senior Building Performance Support Engineer
No, still crashes.
I've also spoken to our IT people and they have pulled this error event off:
Faulting application name: DDB.exe, version: 22.214.171.124, time stamp: 0x5b8cf5e7Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0xfe852bc4Exception code: 0xc0000005Fault offset: 0x0003eb85Faulting process id: 0xc260Faulting application start time: 0x01d4bedd9e73c06dFaulting application path: C:\Program Files (x86)\Bentley\Hevacomp V8i\Hevacomp\DDB.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 17a0eaad-d312-452f-a978-89878b053629Faulting package full name: Faulting package-relative application ID:
Does this help? if not, can we take this issue offline and speak/email privately?
Thanks Steve, that would probably be best, I will log a Service Request and contact you shortly.