Hi,
For some reason, my Hevacomp crashes everytime I'm trying to obtain the CIBSE gain results.
It works ok till I hit the Results tab.
Any ideas?
Thanks,
Jose
Hi Steve,
Does this BRUKL crash happen on this one project only, or all projects?
Shane Regan | Principle Building Performance Support EngineerHevacomp to OpenBuildings - A complete guide for every user | Bentley Communities
It may be struggling to overwrite the existing files in the project folder perhaps - could you please test by running the software as administrator (i.e. right-click on the shortcut and select Run As Admin). Please also disable User account control.
No, still crashes.
I've also spoken to our IT people and they have pulled this error event off:
Faulting application name: DDB.exe, version: 26.6.0.9, time stamp: 0x5b8cf5e7Faulting module name: ntdll.dll, version: 10.0.17134.471, time stamp: 0xfe852bc4Exception code: 0xc0000005Fault offset: 0x0003eb85Faulting process id: 0xc260Faulting application start time: 0x01d4bedd9e73c06dFaulting application path: C:\Program Files (x86)\Bentley\Hevacomp V8i\Hevacomp\DDB.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: 17a0eaad-d312-452f-a978-89878b053629Faulting package full name: Faulting package-relative application ID:
Does this help? if not, can we take this issue offline and speak/email privately?
Steve
Thanks Steve, that would probably be best, I will log a Service Request and contact you shortly.