All systems have deleted themselves on one floor

RE: All systems have deleted themselves on one floor

Shane Regan — Tue, 30 Apr 2019 15:51:33 GMT

Hi Jamie, despite my best efforts, recovering this data is not possible. I can only suggest reverting to a back-up project in this instance. As mentioned, I suspect that this is related to your machines connection to your server, so you may want to check if it was updated/rebooted/similar around the time of the crash.

RE: All systems have deleted themselves on one floor

Jamie Bell — Tue, 30 Apr 2019 08:22:34 GMT

All of the files for this project are saved on a server.

RE: All systems have deleted themselves on one floor

Shane Regan — Mon, 29 Apr 2019 16:01:48 GMT

Hi Jamie, I can only suspect that this may have been an issue with the data failing to successfully save to a server location, if data connection was interrupted (eg server rebooted) or if someone else tried to access the files at that time. Are the files saved locally or on a server?

RE: All systems have deleted themselves on one floor

Jamie Bell — Mon, 29 Apr 2019 15:54:40 GMT

Thanks Shane. I'll get the information uploaded ASAP. Maybe it is just an issue with my machine?

RE: All systems have deleted themselves on one floor

Shane Regan — Mon, 29 Apr 2019 14:25:12 GMT

Hi Jamie,

This sounds very unusual, I have never come across this behaviour before. I can take a look at the project for you to see if anything can be restored, however I should mention once data has gone from a project it is very rare that it can be recovered. On your second point;I'm afraid there is no functionality to allow for copying parts of another project into this one. If you could please upload the project folder to this link I will investigate.