Using the update page https://communities.bentley.com/products/building/performance/w/building_performance__wiki/23368/download-and-install-the-hevacomp-latest-update
The software downloads link takes me to a blank page.
Please advise how I can download the latest update.
Hi Stuart,
Does the same occur in Internet Explorer and Chrome? I'm not sure why the URL listed is so long, it should simply appear as below:
Could you please try manually typing in the same into your browser?
If that doesn't work then it may be your browser settings - please ensure the three steps as detailed in this article.
Shane Regan | Principle Building Performance Support EngineerHevacomp to OpenBuildings - A complete guide for every user | Bentley Communities
Typing in the address has the same effect. Blank screen.
I have disabled any pop up blocker.
Same results with IE.
Just send me a direct link so I can download it, and fix the issue with the downloader later.
I need to run a calc today.
There are currently no issues with our download site so this seems to be a browser issue on your end. I will log this with our Select Services team who will be in touch,
Colleagues have the same issue.
I have followed all the instruction for disabling pop up blockers, security settings, allowing cookies.
I have downloaded firefox and have the same result as IE and chrome.
I need to run this calc today. Please forward a direct link.
Stuart, I have sent you a request, with a private message. Did you not receive this?