Suddenly get this message after using full CAD Input on this project for a few days. The Hevacom Project Explorer confirms my project details comprising existing data of 37 rooms but can not open the project. I can see the data on the network server directory? If I try to navigate to the data from within Hevacomp via Windows path method it says no room data etc. and no database which conflicts with the confirmed project details using Project Explorer? The data resides on a network server and I can see the JETDDB.MDB file can anybody help me connect to the database or have I got to start all over?
Hi Alan, thanks for the info. To locate the new folder just use Window/path file to Browse to it, and then select the project folder:
Shane Regan | Principle Building Performance Support EngineerHevacomp to OpenBuildings - A complete guide for every user | Bentley Communities
Ok I will give it a go - thanks again.
Hi again Shane - I copied the project file to my C drive and navigated to the project file 4001_12>General>General>Hevacomp DDB but the same result as previous. When I navigated to Hevacomp DBB folder the Design Database project window identified the project but says number of rooms 0? when I try to open the project from Hevacomp Project Explorer it identifies number of rooms as 37? It looks like the database does not exist anymore?
Hi Alan,
Thank for testing that. If you could please upload the project folder to this link I can inspect it for you.
Hi Shane,
I am experience the exact same issue as Alan did, the only difference is the magnitude of the work lost. Do you have any other ideas as to why this issue has occurred or how to resolve it?
Hi Andrew,
Good morning, I would be happy to take a look at the project for you. Could you please log a Service Request here, so we can get the project files from you?
Thanks,
Shane
Thank you for your quick response. I have just done this. The Service Request Number is 7001405384.