Due to the custom cable file becoming corrupted on one of our machines, we had an error 53 which we could not resolve despite following all the instructions on moving custom cable files.
As such we have carried out a fresh install, and removed all previous heva data files from C: program data.
We have download the latest update and it's dependencies to ensure we have the most up to date software.
After install we still have the error 53, and the heva data in program data only includes mech items, the IEE folder is not installed.
A fresh install would be unlikely to resolve the error 53 as it will not contain the custom data used in the existing projects. Did you ensure to install in the order specified here?
Also could you please post a screenshot of the program data folder mentioned?
Shane Regan | Senior Building Performance Support Engineer
Yes followed the install procedure.
Screen grab of hevadata
Hi Stuart, it looks like it hasn't fully installed for some reason. Could you please:
*Uninstall both the Content Pack and the Service Pack update
*Install the Service Pack
*Install the Content Pack by right-clicking on it and running as admin.