Help with installation connect

Due to the custom cable file becoming corrupted on one of our machines, we had an error 53 which we could not resolve despite following all the instructions on moving custom cable files.

As such we have carried out a fresh install, and removed all previous heva data files from C: program data.

We have download the latest update and it's dependencies to ensure we have the most up to date software.  

After install we still have the error 53, and the heva data in program data only includes mech items, the IEE folder is not installed.

Please advise.