Help with installation connect

RE: Help with installation connect

Shane Regan — Fri, 01 Nov 2019 13:05:31 GMT

Hi Stuart, it looks like it hasn't fully installed for some reason. Could you please:

*Uninstall both the Content Pack and the Service Pack update

*Disable UAC

*Install the Service Pack

*Install the Content Pack by right-clicking on it and running as admin.

RE: Help with installation connect

StuartO — Fri, 01 Nov 2019 11:56:53 GMT

Hi Shane,

Yes followed the install procedure.

Screen grab of hevadata

RE: Help with installation connect

Shane Regan — Fri, 01 Nov 2019 11:32:10 GMT

Hi Stuart,

A fresh install would be unlikely to resolve the error 53 as it will not contain the custom data used in the existing projects. Did you ensure to install in the order specified here?

Also could you please post a screenshot of the program data folder mentioned?