Hi Shane
i wonder if you would kindly take a look at a project file which may be in need of repair. This has happened before and I uploaded the project folder and you where able to repair the file path to the project.
The project was loading fine until this afternoon when my Hevacomp application could not find any of my projects. It could not navigate to the file path where the project folder resides on our company network server.
When this occurred previously you sent me an upload link and you where able to repair the data and file path so the project would load. Your help is greatly appreciated.
Hi Alan,
Good morning. This sounds like a Windows permissions issue - I am guessing that there was a Windows update which has changed your security settings. Is this occurring for all projects or just one? Also, are you getting any error messages, or is the network drive just not appearing in the project selection menu?
Shane Regan | Principle Building Performance Support EngineerHevacomp to OpenBuildings - A complete guide for every user | Bentley Communities
Morning Shane - thanks for you prompt response. I can navigate and open to the project database - and other projects - using the Windows path/file option of the Hevacomp Project Explorer design database package. But when trying to navigate to the project using the Project explorer, a dialog box opens which states there are no projects defined and to use Project Explorer you need to add a project, so that Data files can be associated with a project. The dialog box offers a selection to use Windows file or Add Project buttons. I am not getting any error messages but it would appear that the network drive is not appearing in the project selection menu?
Hi Alan, thanks for the details. Could you please firstly try these two things:
1. Ensure UAC is fully disabled - see here.
2. Try running Hevacomp as admin, by right clicking on the shortcut and selecting Run As Administrator.
UAC fully disabled - set to never notify. And ran application as admin as requested. Afraid no change still no projects defined in Project Explorer. Should point out that my company IT administers all machines and I do not have Admin rights etc. My machine is running Windows 7.
Thanks Alan, your IT will firstly need to ensure that you have full admin permissions to the server in question, as at present it sounds like your security settings are preventing access somewhat - please see here.