Hot and Cold Water Pipe Sizing

Question

I have recently installed SP10 update to Hevacomp however when I try to open a existing Netsys hot or cold water program a run time error 53 occurs, also when trying to create a new hot or cold water sizing file a run time 53 error occurs. 
 I can open existing gas and ductwork sizing programs but cannot create new projects. 
 The mechanical designer appears to operate correctly and I can create a new project. 
 It appears to be just the hot and cold water sizing programs that have the issue. 
 Please advise 
 Regards 
 Steve A

Shane Regan · Accepted Answer

Steve, 
 You have not installed the content part of the installation in that case. Step 2 as mentioned in my post above. 
 Hevacomp consists of three parts and it will not work if all are not present. 
 Please install the content to resolve.

Shane Regan · Answer

Hello Steve, 
 This means that you are missing the manufacturers content, eg pipe types. 
 Please see resolution here.