My company has recently upgraded from Windows 7 to Windows 10. Hevacomp is not producing any reports since the upgrade - even on past projects? I have a simple extension building and just want heat loss load calcs but the results from my model are blank? can you please suggest a fix? thanks
Hi Alan, you will need to reinstall Crystal Reports. Please see here.
Shane Regan | Senior Building Performance Support Engineer
Hi Shane - thanks for the reply. I had come to the same conclusion but I might need some help is it a big job,,,?
It's nothing too complicated I promise! Just uninstall your existing Crystal Reports using Control Panel, download the files at the above link, unzip, and run the installer "SETUP" file. To run it I would suggest right-clicking on it and selecting Run As Administrator.
I really like how much faith you have in my IT abilities Shane! I uninstalled CR from my machine and downloaded the zip file - but...it appears that I do not have enough administrator privileges to install the report writer app. So I guess its off to India ...were our IT support guys and gals ....work.
Morning Shane - I uninstalled Crystal Reports and had IT reinstall it but the reports still are not generating...the pie chart is there but nothing else I'm afraid...