My company has recently upgraded from Windows 7 to Windows 10. Hevacomp is not producing any reports since the upgrade - even on past projects? I have a simple extension building and just want heat loss load calcs but the results from my model are blank? can you please suggest a fix? thanks
Hi Shane - thanks for the reply. I had come to the same conclusion but I might need some help is it a big job,,,?
It's nothing too complicated I promise! Just uninstall your existing Crystal Reports using Control Panel, download the files at the above link, unzip, and run the installer "SETUP" file. To run it I would suggest right-clicking on it and selecting Run As Administrator.
Shane Regan | Senior Building Performance Support Engineer
Hi Alan, thanks for confirming. Never notify should be fine for UAC. I cannot be certain of your IT's permissions, so I would always advise right clicking and running as admin to ensure this. I would double-check with them that this was the case firstly.
Hi Shane - sorry to say that after two attempts the reporter component still refuses to deliver and display results. I even disabled UCA in the Registry Editor but this did not work. The install wizard did its job and all seemed OK. But the load heat loss results in the report are still not displaying?
Thanks for checking that, important to rule it out. In these cases reverting to an alternative version of Crystal Reports often resolves the matter - please find this here. Same process as before, just uninstall your existing Crystal Reports and then run the Setup file as admin.
Thanks Shane appreciated - I'll give it a go. My UCA is set to Never Notify is this going to be good enough for the install ? or will I need to disable the UA in the Registry Editor? Its just I have to book time with IT and I want to get it right.
No problem Alan, setting to never notify should be fine, just right click and run as admin and that should hopefully do the trick.