No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

RE: No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

Carlo Stramacci — Wed, 10 Nov 2021 19:58:13 GMT

Thank you very much!

RE: No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

Shane Regan — Wed, 10 Nov 2021 15:40:42 GMT

Thanks Carlo,

This will be because you have converted your CAD model to Room Data mode. These modes are not interoperable and entering Room Data model limits the functionality of the CAD model. Please refer to guidance here.

RE: No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

Carlo Stramacci — Wed, 10 Nov 2021 15:07:03 GMT

Hi Krishnendu, I’ve just uploaded the files as requested

RE: No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

Carlo Stramacci — Wed, 10 Nov 2021 15:06:20 GMT

Hi Shane, please see here a snapshot

RE: No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

Krishnendu Paul — Wed, 10 Nov 2021 14:39:27 GMT

Hi Carlo,

Greetings from Bentley! Could you please share your DDB or hevacomp project with us so that we can have a quick look?

Paste it right here:

https://bentley.sharefile.com/r-rad4c143839f140cd83f627da0cbd40d8

Regards,

Krishnendu

RE: No thick blue line shown on the external perimeter and no thin blue line shown on the partitions

Shane Regan — Wed, 10 Nov 2021 14:35:42 GMT

Hi Carlo,

Would you be able to reply with a screenshot of the surfaces in question by any chance? Alternatively if you would rather this be kept confidential I can log a Service Request to do so.

Thanks,

Shane