Hi, I am trying to access my project on Hevacomp but I get an error, "unrecognised database format", can you please advice?

To connect both sides you need to try load delivered custom settings.!
happy wheels

Hi Maryam,

I understand that this has also been logged via a Service Request and my colleague is assisting with it.

So to avoid duplication we can correspond on this matter via that Service Request.

In future, if you need anything note you can reach the Hevacomp/OpenBuildings team via any of the following:

*Logging a new Service Request   

*For Hevacomp post to our Hevacomp Forum

*For OpenBuildings Energy Simulator see our Energy Simulation Forum

Hi Maryam Ya-Alimadad

As you posted your question in the Licensing, Cloud and Web Services Forum, you may not get an answer to your question.

Please move your post to the Hevacomp forum - to do that, click More above the post, select Move, delete the Licensing, Cloud and Web Services Forum and select Hevacomp.