DDB Program Not Available

Hi Grant,

Thanks for raising this, could you please attach any screengrab of the error message you are seeing?

Regards, 

Krishnendu

Please see attached.

Thanks Grant, 

I'm guessing this has occured due to an improper installation. Did you install the software recentley? or it was there and it is happening for all the projects?

I would look forward to your response. 

Regards, 

Krishnendu

The installation is not recent, I've been using it for many projects. This has just suddenly occured.

Hi Grant, 

Thanks, 

Lastly, is it happening for this project only? or for aother ones too? If it is a specific to this project, I might ask you share your project so that we can have a deeper look.

Regards, 

Krishnendu

Hi Krishnendu,

This seems to be happening for all projects.

I can still modify geometries and rooms but cannot run any calcualtions.

regards

Hi Grant,

Thanks for the details. If this was working previously until recently I imagine it would have been changes external to the software that have caused this - most likely a Windows update that has increased permissions restrictions on your machine.

A quick test is to close Hevacomp, and then start it by right-clicking on the Hevacomp shortcut and selecting Run as Administrator.

If that does not work I would suggest also lowering User Account Control in your Windows settings, and then trying to run as Admin again.

Hi Grant,

Thanks for the details. If this was working previously until recently I imagine it would have been changes external to the software that have caused this - most likely a Windows update that has increased permissions restrictions on your machine.

A quick test is to close Hevacomp, and then start it by right-clicking on the Hevacomp shortcut and selecting Run as Administrator.

If that does not work I would suggest also lowering User Account Control in your Windows settings, and then trying to run as Admin again.

Hi Shane,

I already have administrative rights in the machine.

I have reduced User Account Control to minimum and run Hevacomp as admin with right click but the same issue is occuring.

Regards,

Hi Grant,

Thanks for testing that. It's strange that this should occur only now, as this is usually a result of a particular component not registering during install. I'm nearly certain this isn't a licensing issue but before we explore re-registering components it would also be worth re-entering your activation key if you could please, just to rule it out:

License Activation - Hevacomp Wiki - Hevacomp - Bentley Communities

Regards,

Shane

Hi Grant, 

Hope you had a good weekend! Did you check the licenssing as Shane suggested above? Please let me know. 

Regards, 

Krishnendu

Hi Krishnendu,

I have tried re-entering my activation key but it did not solve the issue.

Regards,

Hi Grant, 

Thanks for coming back, 

I would request you to create a service request as here, so that we can review the issue from your environment. 

Thanks, 

Krishnendu