DDB Program Not Available

Hi Grant,

Thanks for raising this, could you please attach any screengrab of the error message you are seeing?

Regards, 

Krishnendu

Please see attached.

Hi Shane,

I already have administrative rights in the machine.

I have reduced User Account Control to minimum and run Hevacomp as admin with right click but the same issue is occuring.

Regards,

Hi Grant,

Thanks for testing that. It's strange that this should occur only now, as this is usually a result of a particular component not registering during install. I'm nearly certain this isn't a licensing issue but before we explore re-registering components it would also be worth re-entering your activation key if you could please, just to rule it out:

License Activation - Hevacomp Wiki - Hevacomp - Bentley Communities

Regards,

Shane

Hi Grant, 

Hope you had a good weekend! Did you check the licenssing as Shane suggested above? Please let me know. 

Regards, 

Krishnendu

Hi Krishnendu,

I have tried re-entering my activation key but it did not solve the issue.

Regards,

Hi Grant, 

Thanks for coming back, 

I would request you to create a service request as here, so that we can review the issue from your environment. 

Thanks, 

Krishnendu

Hi Grant, 

Thanks for coming back, 

I would request you to create a service request as here, so that we can review the issue from your environment. 

Thanks, 

Krishnendu

Hello,

I am directed to the below page when I click on the link:

"

Hi Grant, 

Ohh, coud you please check this ?

Regards, 

Krishnendu

Hello,

I have generated the request.

Regards,

Thanks, 

we will take it from there. 

Hi Grant, 

Do you happen to have the ticket number, for some reason it hasnt reached us yet. 

Regards, 

Krishnendu