Hello,
I built my model in Hevacomp but when I try to run CIBSE calc's a prompt shows up "DDB Program Not Available".
Regards,
Hi Grant,
Thanks for raising this, could you please attach any screengrab of the error message you are seeing?
Krishnendu
Please see attached.
Thanks for coming back,
I would request you to create a service request as here, so that we can review the issue from your environment.
Thanks,
I am directed to the below page when I click on the link:
"
Ohh, coud you please check this ?
I have generated the request.
we will take it from there.
Do you happen to have the ticket number, for some reason it hasnt reached us yet.
I don't unfortunately, I signed back into the portal bit cannot see the previously raised ticket's.
No worries, I will be setting up a meeting with you tomorrow morning, hope that suits.