I built my model in Hevacomp but when I try to run CIBSE calc's a prompt shows up "DDB Program Not Available".
Thanks for raising this, could you please attach any screengrab of the error message you are seeing?
Please see attached.
I have generated the request.
we will take it from there.
Do you happen to have the ticket number, for some reason it hasnt reached us yet.
I don't unfortunately, I signed back into the portal bit cannot see the previously raised ticket's.
No worries, I will be setting up a meeting with you tomorrow morning, hope that suits.