Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Duncan Brown — Tue, 07 Feb 2017 16:55:05 GMT

Current Revision posted to Hevacomp Wiki by Duncan Brown on 2/7/2017 4:55:05 PM

	Product(s):	Hevacomp Mechanical Design
	Version(s):	V8i (N/A)
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Should any of these files contain invalid data, or be incomplete, then Design Database may struggle to open the project. This can result in the aforementioned "Timeout accessing the database" error, or the Design Database menu refusing to appear. However if you inspect Task Manager you should find that it is actually running in the background:

Solutions

If possible a back up copy of the project should be sourced. If no backup exists, or a lot of data has been added to the project since the last backup then you should contact Bentley Hevacomp support who may be able to recover the project data.

Please note that while Bentley Hevacomp support will do their utmost
to recover a damaged project, success cannot be guaranteed.

Prevention

These issues are caused when Design Database is prevented from updating the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Duncan Brown — Thu, 20 Oct 2016 11:16:15 GMT

Revision 8 posted to Hevacomp Wiki by Duncan Brown on 10/20/2016 11:16:15 AM

	Product(s):	Hevacomp Mechanical Design
	Version(s):	V8i (N/A)
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Please note that while Bentley Hevacomp support will do their utmost
to recover a damaged project, success cannot be guaranteed.

Prevention

These issues are caused when Design Database is prevented from updating the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Duncan Brown — Mon, 02 Nov 2015 15:35:07 GMT

Revision 7 posted to Hevacomp Wiki by Duncan Brown on 11/2/2015 3:35:07 PM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	ALL
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Please note that while Bentley Hevacomp support will do their utmost
to recover a damaged project, success cannot be guaranteed.

Prevention

These issues are caused when Design Database is prevented from updating the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External links

Bentley homepage

Bentley LEARN Server

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Shane Regan — Fri, 19 Jun 2015 14:01:35 GMT

Revision 6 posted to Hevacomp Wiki by Shane Regan on 6/19/2015 2:01:35 PM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	All
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Please note that while Bentley Hevacomp support will do their utmost
to recover a damaged project, success cannot be guaranteed.

Prevention

These issues are caused when Design Database is prevented from updating the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External Links

Bentley homepage

HevacompMechanical Designer

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Duncan Brown — Tue, 10 Mar 2015 11:34:18 GMT

Revision 5 posted to Hevacomp Wiki by Duncan Brown on 3/10/2015 11:34:18 AM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	All
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Please note that while Bentley Hevacomp support will do their utmost
to recover a damaged project, success cannot be guaranteed.

Prevention

These issues are caused when Design Database is prevented from updating the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External Links

Bentley homepage

HevacompMechanical Designer

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Duncan Brown — Thu, 27 Nov 2014 12:30:18 GMT

Revision 4 posted to Hevacomp Wiki by Duncan Brown on 11/27/2014 12:30:18 PM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	All
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Please note that while Bentley Hevacomp support will do their utmost
to recover a damaged project, success cannot be guaranteed.

Prevention

These issues are caused when Design Database is prevented from updating the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External Links

Bentley homepage

HevacompMechanical Designer

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Duncan Brown — Thu, 27 Nov 2014 12:25:01 GMT

Revision 3 posted to Hevacomp Wiki by Duncan Brown on 11/27/2014 12:25:01 PM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	All
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

Design Database projects may stop functioning or generate a Timeout error on opening.

Introduction

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Should any of these files contain invalid data, or be incomplete, then Hevacomp may struggle to open the project. This can result in the aforementioned "Timeout accessing the database" error, or the Design Database menu refusing to appear. However if you inspect Task Manager you should find that it is actually running in the background:

Solutions

Should you come across these issues then you will need to:

Revert to a back-up of the project in working state

or:

Contact Hevacomp support to see if the project data can be repaired

Prevention

These issues are usually caused when Hevacomp is prevented from writing data to the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External Links

Bentley homepage

HevacompMechanical Designer

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Shane Regan — Thu, 02 Oct 2014 11:00:48 GMT

Revision 2 posted to Hevacomp Wiki by Shane Regan on 10/2/2014 11:00:48 AM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	All
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

This document provides information on why a Design Database project may be inaccessible, and solutions to prevent this occurring.

Introduction

From time to time you may find that the Design Database menu does not appear after opening a particular project. Likewise, a "Timeout accessing the database" error may occur, resulting in the software shutting down.

Explanation

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Should you come across these issues then you will need to:

Revert to a back-up of the project in working state

or:

Contact Hevacomp support to see if the project data can be repaired

Prevention

These issues are usually caused when Hevacomp is prevented from writing data to the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External Links

Bentley homepage

HevacompMechanical Designer

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Shane Regan — Thu, 02 Oct 2014 10:59:40 GMT

Revision 1 posted to Hevacomp Wiki by Shane Regan on 10/2/2014 10:59:40 AM


	Applies To

	Product(s):	Hevacomp Mechanical Designer
	Version(s):	All
	Environment:	N/A
	Area:	N/A
	Subarea:	N/A
	Original Author:	Bentley Technical Support Group

Overview

This document provides information on why a Design Database project may be inaccessible, and solutions to prevent this occurring.

Introduction

Explanation

Vital project information and data in relation to your CAD model is saved in your project folder in the form of Microsoft Access Database files.

Solutions

Should you come across these issues then you will need to:

Revert to a back-up of the project in working state

or:

Contact Hevacomp support to see if the project data can be repaired

Prevention

These issues are usually caused when Hevacomp is prevented from writing data to the project folder. The following are some reasons for this, and should be avoided if possible:

Forced shutdown while project is open
Machine crash
Manually editing data files within the project folder
Insufficient Windows permissions to the project folder
Server reboot while project is open
Communication issues between server machine and client

External Links

Bentley homepage

HevacompMechanical Designer

Bentley Technical Support KnowledgeBase

Bentley LEARN Server

Comments or Corrections?

Bentley's Technical Support Group requests that you please confine any comments you have on this Wiki entry to this "Comments or Corrections?" section. THANK YOU!

Tags: DDB, Hevacomp, design database

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Overview

Introduction

Solutions

Prevention

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Overview

Introduction

Solutions

Prevention

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Overview

Introduction

Solutions

Prevention

External links

Design Database hangs after opening project, or "Timeout accessing the database" error occurs

Overview

Introduction

Solutions

Prevention

See Also

External Links

Comments or Corrections?

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Overview

Introduction

Solutions

Prevention

See Also

External Links

Comments or Corrections?

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Overview

Introduction

Solutions

Prevention

See Also

External Links

Comments or Corrections?

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Overview

Introduction

Solutions

Prevention

See Also

External Links

Comments or Corrections?

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Overview

Introduction

Explanation

Solutions

Prevention

See Also

External Links

Comments or Corrections?

Design Database hangs after opening project, or "Timeout accessing the database" error occurs.

Overview

Introduction

Explanation

Solutions

Prevention

See Also

External Links

Comments or Corrections?