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Hevacomp Wiki Error 339 when starting up HevBanner
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    • +Hevacomp General Information
    • +Hevacomp Dynamic Simulation
    • +Hevacomp Electrical Designer
    • +Hevacomp Mechanical Designer
    • +Installation and activation
    • -Troubleshooting
      • +Common issues
      • -Installation issues
        • AutoCAD installer pops-up when running Bentley Hevacomp
        • Error 1402 - Could not open key - during installation process
        • Error 1603 and 1607 during installation
        • Error 1628 during installation process
        • Error 2343 during installation process
        • Error 339 when starting up HevBanner
        • Hevacomp Content cannot be located message after a new installation
        • Run time Error 429: ActiveX component can't create object
        • Run time Error 482 after Windows 10 update
        • Run Time Error 75 after applying Window 10 update
        • Unexpected Error; Quitting message, or Run time error 429
        • Version 26 - Run Time Error 380 in MAT after installation
        • Version 26 - Run Time Error 53 in MAT after installation
        • Version 26 - Run Time Error 76 in NetSys or Connect after installation
      • +Reporting issues
      • Run Time Error 91 after Windows 1803 update
    • +Windows tips and tricks
    • Working From Home with Hevacomp

     
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    Error 339 when starting up HevBanner

      Product(s): Hevacomp Mechanical and Electrical Designer
      Version(s): V8i (N/A)
      Environment: N/A
      Area: N/A
      Subarea: N/A

    Overview

    After installing Hevacomp, attempting to start the software results in the following error:

    Explanation

    This error message occurs when one of the components (Resize32.ocx in this case) contained in the Hevacomp prerequisites is not registered successfully. This is usually due insufficient Windows Permissions.

    Method

    Hevacomp V26

    Note that the prerequisites are included in the v26 installation file. Thus they may be partly installed so it would be advisable to firstly run Hevacomp as Full Administrator (right-click on the Hevacomp shortcut and select Run as administrator) to attempt to force through the registration of the missing component(s). Should this prove unsuccessful you should:

    • Log in as Full Administrator
    • Disable User Account Control (UAC)
    • Uninstall and Reinstall Hevacomp

    Hevacomp V25

    Note that the prerequisites are not included in the v25 installation file, and must be installed beforehand. Thus it is likely that the prerequisites installation has not been installed. In this case:

    • Log in as Full Administrator
    • Disable User Account Control (UAC)
    • Install Hevacomp prerequisites (hcpq25000008en)
       
    • If you are unsure of how to disable UAC, please consult your IT or the see this page.
    • If you are unsure of how to log onto your machine as Full Administrator, please consult your IT or right-click on the associated file and Run As Administrator. 

    • installation
    • Hevacomp Mechanical and Electrical Designer
    • Error 339
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    • Shane Regan Created by Bentley Colleague Shane Regan
    • When: Thu, Oct 23 2014 5:22 AM
    • Shane Regan Last revision by Bentley Colleague Shane Regan
    • When: Fri, Jun 1 2018 6:23 AM
    • Revisions: 13
    • Comments: 0
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