With the amount of complicated programs that you find on today's computer systems, sometimes an update - or the installation of new software - can impact on how existing software functions. When this happens, it may be necessary to re-install an existing software item to overcome the problem. This document demonstrates the best practices for a clean installation of Bentley Hevacomp.
Before performing the methods described, ensure you are logged onto your computer through an administrator account and you have UAC turned off.
1] From the Control Panel, select Uninstall a program
2] From the list of available programs, uninstall all components that reference Bentley Hevacomp or Hevacomp. Note that you can leave Crystal Reports extant.
If you have been asked to re-install the software rather then perform a clean re-installation, then step 3 is optional
3] Now delete the installation folders. In most cases these will be located at:
For 64bit computers; C:\Program Files (x86)\Bentley\Hevacomp V8i
For 32bit computers; C:\Program Files\Bentley\Hevacomp V8i
And on all computers; C:\ProgramData\Bentley\Hevacomp V8i
4] Reboot the computer.
5] Ensure you have all the latest components for the new installation.
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6] Install the newly downloaded installation files
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7] Reboot the computer.
You should now have a clean installation of the latest version of Bentley Hevacomp software.