Bentley Hevacomp software uses a third party program called Crystal Reports to provide reporting functionality in the software. It has been found on occasion that Crystal Reports can stop functioning correctly after the installation of other software, or sometimes after a Microsoft update. This can manifest itself as an error that states ‘Unable to initialise...' or as the report will be displayed as a blank screen. If this is the case, then it will be necessary to update your Crystal Reports installation. We have two methods available for this. Work through Method 1 first of all. If this fails, then consider Method 2.
This document uses advanced techniques and elevated permissions. You may need the assistance of your own IT to carry these procedures out.
Before considering these methods, ensure that you are logged into your computer with an administrator account and have UAC set accordingly.To set UAC and prepare for these methods, do the following:
For Windows XP - UAC is not considered with Windows XP
For Windows Vista - Ensure that UAC is turned OFF
For Windows 7, 8 and 8.1, 10 - Ensure that UAC is turned all the way down
You may need to reboot your computer after changing these settings. Please do so if asked and ensure you log on to your computer with an administrator account.
Download the Crystal Reports stand alone installer:
Download the Crystal Reports installer from here and unzip it into a suitable folder.Note that you will need to be logged into your Bentley Systems account to download this item.
If for any reason the above methods fail and you are left with "Crystal Reports Version 9 By Hevacomp Ltd" in your add/remove programs list, then please do the following:
If you wish, you can now reset your UAC settings and log back in under your normal user account.