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Hevacomp software uses a third party program called Crystal Reports to provide reporting functionality in their software. We have found on occasion that Crystal Reports can stop functioning correctly after the installation of other software, or sometimes after a Microsoft update. This can manifest itself as an error that states ‘Unable to initialise' or as your report being displayed as a blank screen. If this is the case, then it will be necessary to update your Crystal Reports installation.
To see how to reinstall Crystal Reports, click here
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