Overview

After a successful EPC calculation, an XML document is normally produced within the project folder that can be used to lodge the EPC. If one isn't produced, the following article should help.

Method

First of all, ensure that your property address and insurance details are entered accurately. Once this is checked you should consider the following:

1. Using an incorrect version of the software

The latest version of SBEM must be used. Using the incorrect version to produce an EPC will preclude production of an XML file.

*IMPORTANT UPDATE: Please see this announcement in relation to this matter*

2. Incorrect assessor details

You must ensure you are using the correctly selected scheme provider and assessor details. If you are unsure of the assessor details, please check with your accredited scheme provider.

3. Connection problems

The software must be able to contact the Landmark Registry website. Ensure that you have:

1. an internet connection
2. if you connect through a proxy, that details are entered in the LAN settings option
3. the firewall is allowing access to the Landmark Registry

4. Forcing a full re-calculation

The PartL program contains a data check to see whether any data has been changed between running calculations. If no data has changed, then the last set of results will be produced and this will bypass the XML generation.

For software versions earlier than SP5

Run the calculation first on one room, and then on all rooms.

For software version SP5 and above

Click on any tab other than results. Push and hold the shift key, now click on the results tab. Continue to hold shift for a few moments.

5. No Potential Measures set up for Scottish EPC

Further information available here.

6. Entering a EPCGEN.NET key

This function has been removed. The EPCGEN field should be kept empty at all times.