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After applying a service pack, the software will display the EULA and then stop running after generating a Run Time Error 75
In order to keep Bentley Hevacomp up to date, Bentley Systems produces Service Packs/Updates to keep Bentley Hevacomp up to date.
Information about the update process can be found on this article in our Wiki.
After a service pack/update has been applied and the software is run again, occasionally the software will exit shortly after starting and the EULA has been displayed with a Run Time Error 75.
When the update is applied to the software, a small control file is also written into the installation that tells Bentley Hevacomp that next time the software is run that the EULA agreement should be displayed and that any extra processes – such as registering components into the system – should also be run at this time. After these processes have run then this control file is deleted so that these processes only run once.
It is the inability of the software to delete this file that is causing the Run Time Error 75.This could be due to UAC settings or policy permissions (though the end user should have complete access to the Bentley Hevacomp installation folder for the software to run correctly) – either way, the control file cannot be deleted, and because of this, the software cannot be run.
To resolve the Run Time Error 75 you will first need to know where your software is installed.
For client installations:
With 32bit Windows: C:\Program Files\Heva25\
With 64bit Windows: C:\Program Files (x86)\Heva25\
For server installations:
Please check the Bentley Hevacomp launch icon for the location of Heva25
Using Windows Explorer or My Computer, navigate to this location and then into the PROGRAMS folder. Once in the programs folder you should look for a SP18.PATCH file. It should appear as shown here.
Now right click on the SP18.PATCH file and choose to delete the file. Once this is done you should be able to run your software again.
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