Citilabs is now part of Bentley Systems (www.Bentley.com), and starting 1st May 2020, our current support channels firstname.lastname@example.org and email@example.com will no longer exist and will move to the Bentley CONNECT platform (https://connect.bentley.com). Also, Citilabs current community page http://community.citilabs.com/ will move to https://communities.bentley.com/products/citilabs-cube/
The Bentley CONNECT platform is a one-stop shop for CUBE users to access licenses, download software, request technical support, interact in the CUBE community, find training materials and product documentation, and so much more. We are requesting each organization’s Citilabs license administrator to sign up for CONNECT, set-up your organization’s domain and add users inside your organization to your account. Once a user is added, they can submit service requests for any CUBE related queries. Access to the Bentley CONNECT portal is free and is easy to sign up.
Please follow the instructions in the link below to set-up your individual account on CONNECT.
For Account Administrators, please sign up here: https://communities.bentley.com/products/citilabs-cube/w/citilabs-wiki/47566/administrator-onboarding-to-bentley-connect
For CUBE users, please submit your technical support questions or service requests by following instructions here: https://communities.bentley.com/products/w/products__wiki/24845/service-request-manager
For Community Users, please reach out to our new page to access FAQs and 'How to' sections.
If you have additional questions, please feel free to contact your Citilabs account managers or CUBE technical support staff.