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Offline Dayesh Jaiswal over 3 years ago

model disappears when I turn iRay mode on.
and in export mode i can seen only black screen

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Offline Dayesh Jaiswal Mon, Jan 25 2021 8:51 AM in reply to Arpit Prakash +1 verified

Reinstalling synchro solved issue

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0 Offline Arpit Prakash Sun, Jan 24 2021 4:13 PM
Hi Dayesh,

Can you please confirm if you have a dedicated Nvidia graphics card? Also, make sure you are working in DirextX mode under Options > 3D View > Advanced > Drivers.
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0 Offline Dayesh Jaiswal Mon, Jan 25 2021 12:01 AM in reply to Arpit Prakash

Option is turned on and my system is above minimum hardware and software requirements, still facing same issue
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0 Offline Arpit Prakash Mon, Jan 25 2021 8:25 AM in reply to Dayesh Jaiswal
Hi Dayesh,

This may be better handled by our technical support. You can send an email referencing this post and any screenshots that might help, to synchrosupport@bentley.com.

Thanks!
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0 Offline Dayesh Jaiswal Mon, Jan 25 2021 8:40 AM in reply to Arpit Prakash

Issue is solved
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0 Offline Arpit Prakash Mon, Jan 25 2021 8:46 AM in reply to Dayesh Jaiswal
That's great! Can you let me know what it was?
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+1 Offline Dayesh Jaiswal Mon, Jan 25 2021 8:51 AM in reply to Arpit Prakash

Reinstalling synchro solved issue

Answer Verified By: Arpit Prakash
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+1 Offline Dayesh Jaiswal Mon, Jan 25 2021 8:51 AM in reply to Arpit Prakash

Reinstalling synchro solved issue

Answer Verified By: Arpit Prakash
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