I'm working with Synchro using iModel through Synchro Control, but I'm experiencing extremely slow performance, and sometimes it becomes impossible to use.
I've already updated my workstation and worked with our IT team to perform all possible tests, but everything appears to be working flawlessly.
I really need some help to solve this issue with slow performance while using Synchro Control.
One more information, I have the same issue when I try to use the Synchro Field.
Below the another users´s question from communities that appears having the same trouble
Are you only having issues with a Connected Control project or does this happen with a locally saved file as well?
If it is, deleting the following folder has been proven to resolve a lot of issues with performance - C:\Users\%USERPROFILE%\AppData\Roaming\synchrohub
Also, you can request SYNCHRO Support to provide a list of URLs that should be whitelisted by your IT.
We've already tried it. This solution is always our first attempt, unfortunately this time it didn't work. Thanks!
Hello Wagner, please try the following if your organization is using windows defender known to slow down performance:
Here’s the solution for Control project performance:
If real-time protection is enabled in Microsoft Windows Defender, MSMpEng.exe takes much CPU usage. MsMpEng.exe is an important part of Windows Security, formerly known as Windows Defender.
Temporarily disable the Real-time protection of Windows Defender and see if this impacts this issue?
If disabling it eliminates the issue, follow the links for Windows Defender customization that may help.
Under Virus & threat protection settings, select Manage settings, and then under Exclusions, select Add or remove exclusions.