Synchro Control Network Error

I have uploaded an iModel to Synchro Control and when I try to view it, I am getting a network error and Synchro Control says there is no iModel uploaded. However, when I try to upload again, it makes me delete the old Model first, so there is obviously a model already uploaded. I've tried Chrome, Firefox, & Edge. I've also tried different networks & offices to see if my connections were the issue, no luck.