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SYNCHRO Construction Solution
SYNCHRO Construction Solution Wiki SYNCHRO 4D Pro - Best Practices, FAQ and Troubleshooting
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    • SYNCHRO Construction Solution Wiki
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      • -SYNCHRO 4D Pro - Best Practices, FAQ and Troubleshooting
        • +Collaborating on a cloud-hosted 4D project
        • +Frequently Asked Questions
        • +Troubleshooting
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    • Regarding the Navisworks support version of plugin

     
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    SYNCHRO 4D Pro - Best Practices, FAQ and Troubleshooting

    Each of the following sections contains helpful step by step answers to common questions

    Collaborating on a cloud-hosted 4D project

    Frequently Asked Questions 

    Troubleshooting


    Collaborating on a cloud-hosted 4D project

    • Setting up a 4D Project in SYNCHRO Control
    • Adding users to a SYNCHRO Control project and managing permissions
    • Choosing between SYNCHRO 4D Pro importers and iModel Connections to add 3D models
    • Opening a SYNCHRO Control project in SYNCHRO 4D Pro
    • Collaborating on a project in SYNCHRO 4D Pro
    • Reviewing the 4D Project in SYNCHRO Control
    • Synchronizing updated 3D Models
    • Re-submit offline changes
    • Differences compared to SYNCHRO Workgroup Project (SWP)
    • Known Issues

    Frequently Asked Questions

    General FAQ

    • Sharing SP files in view-only mode with stakeholders
    • Can you customize shortcut keys?
    • How do I apply my settings in SYNCHRO to another computer?
    • How to improve 3D performance especially when working on a large project?
    • Is it possible to share all the settings under SYNCHRO Pro Options from one system to another?
    • Is it possible to share or deploy a customized Ribbon for multiple computers?
    • Is it possible to customize the Ribbon at the button level?
    • Can we use SYNCHRO Pro with MacOS?
    • How do I get a SYNCHRO certification?

    Resources

    • When should I use Temporary vs Maintain Appearance Profiles?
    • When using the Resource Creation Wizard, which option should I choose?
    • Can I edit the Resource tree imported from IFC? Why don't the 3D objects imported from IFC have User Field values?
    • How can I use different growth simulations for different resources?
    • What's the best way to calculate weighted Task % Completion based on Resource Statuses?
    • After assigning the Resource Statuses, why don’t I see the color change in the 3D View?
    • How can I delete all Resource Status history from the model?

    Import/Export/Synchronise Schedules

    • How do I import baseline data from Primavera P6?
    • When synchronising my schedule, should I use Synchronise, Consolidate, Integrate, or Skip?
    • Can I import multiple interlinked projects from P6?
    • Is there a way of importing Tasks from another scheduling software by establishing parent-child relationship?

    Import/Export/Synchronize Models

    • How do I bring in model changes from Revit?
    • Merging Two Synchro Files
    • Exporting a subset of a Navisworks file

    Interoperability

    • Why can’t I see any see any geometry when I export an FBX animation from SYNCHRO Pro to 3DS Max?
    • Is SYNCHRO Pro compatible with schedules form PMA Netpoint?
    • Why do I keep getting errors or a blank progress bar on exporting to Microsoft Excel?
    • How can I import Reality Meshes or Point Cloud models in SYNCHRO Pro?
    • Is it possible to send or synchronize 4D data from SYNCHRO Pro to Navisworks?
    • How do I import Bentley OpenRoads models to SYNCHRO Pro?
    • Why are all the models exported from Navisworks showing disjointed geometry in SYNCHRO Pro?
    • Why can't I see material textures on my model when exporting from Revit using the SYNCHRO Plugin?
    • I imported an OBJ file within SYNCHRO Pro, but I don’t its not visible in the 3D View, even though its loaded under 3D Objects window.
    • Why are different geometries, imported from a single model from SketchUp, showing up at different locations within SYNCHRO Pro?
    • Why is SYNCHRO Pro freezing when exporting the model as an FBX animation?
    • Can I use Navisworks Simulate or Freedom to export a model for 4D simulation in SYNCHRO Pro?
    • When importing models from Navisworks, why are all the units automatically being converter from Feet to Meter?
    • Is it possible to delete a 3D Object directly from SYNCHRO Pro?
    • After importing the model from Navisworks to SYNCHRO Pro, why do I only see the top hierarchy of the 3D Objects tree structure?
    • Why can't I see a lot of IFC properties in SYNCHRO Pro that are visible in Solibri?
    • Why I don’t have any physical properties like volume and area, when importing an IFC model exported from Autodesk Revit?
    • Why can’t I see the 2D Text when importing an SPX generated from Navisworks using Synchro Plugin?

    Scheduling

    • Is it possible to expand the number of characters allowed in Activity Codes?
    • Why can’t I navigate the Gantt Chart with a project with Tasks spanning upwards of 100yrs?
    • How can I generate report for a time-distributed Resource utilization?
    • When I export an animation, the focus time does not display ‘Week 1’ when the construction starts. Can I change the construction start week manually?
    • How can I turn of link lines in the Gantt chart?
    • How do we merge two separate SYNCHRO Pro SP files into one Master SP file?
    • Can I use SYNCHRO Scheduler to modify SYNCHRO Pro files?
    • After recording Actual Finish Date for a Task A and Rescheduling, why does its successor Task B, with FS relationship, moves to the start of the Task A instead of starting after Task A finished date?
    • How can I get an S-Curve from SYNCHRO Pro to Excel?
    • Why doesn't the Task progress finish line (blue fill) end at the Data Date line (vertical blue dotted line)?

    3D Objects & 3D Paths

    • Can I subdivide multiple objects simultaneously?
    • How do I import an aerial photo of the site?
    • How do I change the speed of an object on a 3D path?
    • Can I import 3D paths generated in Autodesk Civil 3D?
    • Why the Equipment with an assigned 3D path doesn’t follow the keyframes and keeps jumping to its original position?

    3D View

    • How can I change the font size and title of the Legend?
    • Is there a way to automatically subdivide 3D Objects based on Grids or Levels?
    • How do I import Grids and Level lines into SYNCHRO Pro?
    • When I try selecting a 3D Objects through mouse left-click, it doesn't always select the object and/or shifts the geometry if selected.
    • Is it possible to show a Dynamic Legend that only displays colors active in the 3D View?
    • How can I make a 3D Object transparent in the 3D View?
    • How do I hide separation lines showing between different 3D Objects on the same plane in the animation?
    • How do I change the order of Legend?
    • When I select any Task, why are all the Resources assigned to it are being automatically selected?
    • Why is the 3D Object disappearing when I subdivide it into multiple splits?
    • When I use Ctrl+G to create a Resource Group, why is there no window asking to enter the name anymore, but assigned a default name instead?

    Filtering

    • How can I filter by all activities under a WBS level?
    • Show only 3D Objects assigned to Tasks

    User Fields

    • User Field Formula when some values aren't assigned
    • Creating a User Field Graph
    • Calculating total volume of a Resource from its sub resources (child resources)
    • Is there a way to display Budgeted Cost of different Resource types - Material, Human or Equipment, in separate task columns?
    • Why are the User Field calculations not displaying results in decimal values below 0 (Ex 1/8 = 0.125 but rounds up to 1)?
    • How do I add up the Volume of all the 3D Objects assigned to the Task?

    Project Controls

    • Using Script to rename tasks
    • Is there a way to display progress rate as a percentage based on a reference date?
    • How can I assign 3D Objects to Resource based on matching Properties or User Fields?
    • How can I change the Appearance Profile of all the Resources having a specific Property or User Field Value.
    • How can I assign a new User Field ‘Test_Field’ to all the Resources that an existing User Field containing 'Exist_Field' in the name?
    • How can I see Cost performance Index (CPI) as a column in the Task list?
    • How can I update Task % complete based on the number of Resources assigned to the Task and their actual Resource Status?
    • How can I automatically assign Resources with certain UFC to certain Tasks having a a specific Appearance Profile?
    • Can we set Appearance Profiles within SYNCHRO Pro, that were defined in P6?
    • Is it possible to group 3D components using a 3D User Field, in order to create Resources?

    Animations & Reports

    • Can I change the Timeline from weeks to days?
    • Is it possible to have multiple views with different animations?
    • How can I rotate the camera angle in two windows at once?
    • Exporting a weekly report with multiple views
    • How do I compare Baseline vs Actual schedules in the 4D model?
    • Is it possible to display activity names in the animation while it's playing?
    • How do I speed up or slow down parts of my animation?
    • How can I get the Gantt Chart to scroll in my Animation Export?
    • What are the best practices for animation export settings?
    • How do I configure x246vfw - H.264/MPEG-4 codec?
    • Is it possible to remove shadows from images rendered through Iray?
    • Can I change the sky/background color of images rendered through Iray?
    • Why is the first few seconds of the exported animation blank?
    • How can I display % Complete with a Filtered Task textual frame while exporting an animation?
    • Is it possible to resize the Gantt Chart width in the Animation?
    • Can I create an Animation skipping all breaks, weekends or non-work hours?


    Troubleshooting

    Known Issues

    • SYNCHRO Pro - 4D Pro Trial message window when upgrading to 2019.2 (v6.2)
    • SYNCHRO Pro - DWG import with Error "Resource Manager is not correctly installed"
    • SYNCHRO Pro - License was not activated. [CONNECT License Client SDK did not initialize successfully]
    • SYNCHRO Pro - Upgrading to v6.2.2.0 may require uninstallation of previous version and additional cleanup
    • SYNCHRO Pro - Growth simulation and Cutting Plane limitations in Iray render mode

    General Troubleshooting

    • Synchro crashes before opening
    • After rescheduling, the task dates don't match those in my source schedule (P6, Asta, Microsoft Project)

    Import, Export, Synchronize

    • Error: Could not create an output .xls data source. Please install the appropriate ODBC driver.
    • My SP file has been corrupted. Can it be recovered?
    • I cannot see my 3D models after import
    • I cannot see my 2D models after import
    • Equipment models import far away from my model

    3D

    • When I select any object, all objects are selected
    • How do I hide Distance Measurements in the 3D View?
    • Object Texture (Material) disappears after subdivision
    • The manipulator arrows are not displayed when I select Edit>Simple Manipulator
    • Objects disappearing or changing geometry on 3D Subdivision
    • Why can’t I assign any objects to tasks?
    • FBX animation doesn't look right in 3DS Max Design
    • Working with .OBJ in SYNCHRO Pro
    • FAQ
    • best practices
    • Synchro PRO
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    • Kate Hester Created by Kate Hester
    • When: Wed, Mar 13 2019 9:19 AM
    • Alex Buzan Last revision by Bentley Colleague Alex Buzan
    • When: Mon, Nov 30 2020 1:27 PM
    • Revisions: 50
    • Comments: 0
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